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- Tasks: Manage and improve critical digital services while ensuring client satisfaction.
- Company: Join a leading digital transformation consultancy focused on impactful tech projects.
- Benefits: Enjoy hybrid work, health plans, gym memberships, and generous holiday leave.
- Why this job: Be part of a dynamic team solving real-world challenges in a supportive environment.
- Qualifications: 2-4 years in digital services with strong communication and Agile skills required.
- Other info: Opportunity for career growth through award-winning development programs.
The predicted salary is between 36000 - 60000 £ per year.
This job is brought to you by Jobs/Redefined, the UK’s leading over-50s age inclusive jobs board.
Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.
You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.
At a certified Great Place to Work, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.
About Us
Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.
Responsibilities
- Oversee the day-to-day operation, management, support, and continuous improvement of national and business critical live operational digital services.
- Coordinate the response to incidents, problems, and exceptions, escalating to Lead Service Delivery Managers as required.
- Ensure root cause analysis on incidents and corrective action is taken to prevent recurrence.
- Work with Delivery Managers to define, plan, and transition service improvements and technical changes into live service.
- Monitor service health to proactively identify and resolve issues.
- Track and report on Service Level Agreements, Key Performance Indicators, and service metrics to identify trends and areas for improvement.
- Create Service Highlights Reports and lead Service Reviews with clients.
- Build effective working relationships and always act in a confident, transparent, collaborative, and commercially aware way.
- Monitor the application of the methods and requirements of the Live Service Operations ‘Well-Assured’ Framework.
- Maintain accurate and up-to-date documentation for all operational processes and procedures.
- Support practitioners in a calm, clear, collaborative, and hands-on approach that enables them to maximise overall quality and velocity.
- Provide an excellent client experience and satisfaction while meeting Service Level Agreements, Key Performance Indicators, and delivering contractual obligations to a high standard.
- Play a key role in the ongoing development of the Live Service Operations discipline within Informed, driving innovation, best practice adoption, and pro-actively contributing to Communities of Practice (CoP).
Requirements
- Ideally 2-4 years’ of experience supporting business critical digital services, systems and/or infrastructure, with responsibility for ensuring that Service Level Agreements, Key Performance Indicators, and contractual obligations are met.
- Experience of supporting digital services that integrate multiple organisations and systems. Experience of the Government Digital Service (GDS) Standard is preferred.
- Experience of working with multi-disciplined teams comprising software developers, testers, Infrastructure Engineers, and IT operations staff in a DevOps and SRE environment.
- Outstanding verbal and written communication skills with the ability to express opportunities in simple terms to stakeholders of varying levels of seniority.
- Strong willingness to share knowledge and coach more junior team members.
- Strong understanding of continuous service improvement using Agile methodologies (Scrum etc).
- A willingness to travel and work onsite if required.
- A 2:1 degree or above in an IT, Computer Science, or Business Information Systems discipline.
- Able to work under pressure and to short deadlines with a clear sense of priority within a fast-paced and agile environment.
- Excellent work planning capabilities and time management skills.
- Ability to balance conflicting deadlines and priorities.
- A meticulous attention to detail.
- Punctuality, reliability, and a clear commitment to your role.
Benefits
Our benefits package complements our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.
- InformedACADEMY – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individual’s need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays*
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
- *Qualifying period applies
Culture
We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian.
We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times.
We’re a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and co-design world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.
Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.
We focus both on technical skills and equally importantly, on the cultural fit of prospective new colleagues. Our success relies on fostering an environment where creativity and collaboration produce great outcomes for our people, our clients, and our partners.
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Service Delivery Manager employer: Informed Solutions
Contact Detail:
Informed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Familiarize yourself with the Government Digital Service (GDS) Standard, as this experience is preferred for the role. Understanding these guidelines will help you demonstrate your alignment with the company's operational standards during discussions.
✨Tip Number 2
Highlight your experience in supporting business-critical digital services and your ability to meet Service Level Agreements (SLAs) and Key Performance Indicators (KPIs). Be prepared to discuss specific examples of how you've successfully managed these aspects in previous roles.
✨Tip Number 3
Showcase your communication skills by preparing to explain complex technical concepts in simple terms. This will be crucial when interacting with stakeholders of varying seniority levels, so practice articulating your thoughts clearly and confidently.
✨Tip Number 4
Emphasize your understanding of Agile methodologies and continuous service improvement. Be ready to share examples of how you've applied these principles in past projects, as they are key to driving innovation and best practices within the team.
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in managing digital services and meeting Service Level Agreements. Use specific examples that demonstrate your problem-solving skills and ability to work under pressure.
Craft a Compelling Cover Letter: In your cover letter, express your passion for tech4good projects and how your background aligns with the company's mission. Mention your experience with Agile methodologies and your commitment to continuous service improvement.
Showcase Communication Skills: Since outstanding verbal and written communication skills are crucial for this role, ensure your application reflects your ability to communicate complex ideas simply. Consider including examples of how you've effectively communicated with stakeholders at various levels.
Highlight Team Collaboration: Emphasize your experience working in multi-disciplined teams, particularly in DevOps and SRE environments. Share specific instances where you contributed to team success and supported junior members, showcasing your collaborative spirit.
How to prepare for a job interview at Informed Solutions
✨Showcase Your Experience
Be prepared to discuss your 2-4 years of experience in supporting business-critical digital services. Highlight specific examples where you ensured Service Level Agreements and Key Performance Indicators were met, as this will demonstrate your capability to handle the responsibilities of the role.
✨Communicate Clearly
Outstanding verbal and written communication skills are essential for this position. Practice explaining complex concepts in simple terms, as you'll need to convey opportunities to stakeholders at various levels of seniority during the interview.
✨Demonstrate Continuous Improvement Mindset
Familiarize yourself with Agile methodologies and be ready to discuss how you've applied continuous service improvement in past roles. This will show that you align with the company's focus on innovation and best practices.
✨Emphasize Team Collaboration
Since the role involves working with multi-disciplined teams, share examples of how you've successfully collaborated with software developers, testers, and IT operations staff. Highlight your willingness to share knowledge and coach junior team members, as this reflects the collaborative culture they value.
