Service Designer in London

We are looking to expand our established User‑Centred Design (UCD) team with a skilled Service Designer to help design and deliver complex, user‑centred, and inclusive services that solve challenging public sector problems.

As a Service Design Practitioner you will work closely with senior colleagues in a multidisciplinary environment to create end‑to‑end services that prioritise user needs, accessibility, and client goals. Your work will contribute directly to delivering genuine value and impact daily.

You will be an active part of our design community of practice, sharing knowledge, guiding junior colleagues, and refining best practices internally. This role offers flexibility to be based from our Altrincham (Manchester) or Westminster (London) offices, supported by a hybrid working approach.

• Plan and undertake research, analysis, and design activities, working with senior colleagues to produce robust, evidence‑based solutions that meet user needs and align with best practice (including accessibility, inclusion, and assisted digital).
• Collaborate with senior and lead designers to produce and maintain research, analysis, and design artefacts using standard methods, tools, and templates, and presenting findings in forums such as Show and Tell sessions.
• Work closely with technical colleagues (Engineers, Data Scientists, Business Analysts) to ensure designs are deliverable and specified in a format and level of detail that supports efficient development and build.
• Support Delivery Managers in executing activities in line with agreed plans, escalating risks and issues when necessary, and contributing robust estimates for technical work.
• Maintain up‑to‑date practitioner skills through training and accreditation, including domain‑relevant certifications.

• Experience designing and delivering user‑centred solutions in complex service environments.
• Collaboration: Ability to work effectively with senior designers, technical colleagues, and delivery teams to produce high‑quality outputs.
• Research & Analysis: Skilled at undertaking research and analysis to inform design decisions.
• Communication: Strong visual and verbal communication skills to make complex information understandable and actionable.
• Public Sector & Consultancy Experience: Familiarity with consultancy delivery in public sector contexts is desirable.
• Mentoring & Knowledge Sharing: Ability to coach junior colleagues and contribute to an active practitioner community.

• Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
• Ability to manage competing priorities and your time so you can deliver high‑quality work within deadlines.
• Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
• Good judgement and decision‑making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
• Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.

• InformedACADEMY™ – Career development opportunities through award‑winning personal and professional development programmes, including support with professional certifications.
• Industry‑leading health and wellbeing plan – 24/7 GP services, mental health support, and physical health support.
• Hybrid working.
• Private Health Care Cover.
• Generous life assurance cover.
• Gym membership.
• Monthly office lunch.
• Onsite massage sessions.
• 25 paid working days holiday per year plus.