At a Glance
- Tasks: Build strong client relationships and drive digital transformation projects.
- Company: Join a certified Great Place to Work® focused on tech4good initiatives.
- Benefits: Enjoy hybrid working, health plans, career development, and generous holiday.
- Other info: Flexible working locations in Altrincham or Westminster with excellent growth opportunities.
- Why this job: Make a real impact while advancing your career in a dynamic environment.
- Qualifications: Five years in Client/Customer Success with strong account management skills.
The predicted salary is between 60000 - 80000 € per year.
The Opportunity
Make a difference and advance your career by helping deliver some of the UK’s most important tech4good projects, making the world a smarter, safer, greener, and healthier place. You’ll join a talented team of dynamic and driven professional problem solvers, creative thinkers and solutions builders who thrive on helping clients meet exciting digital transformation challenges. At a certified Great Place to Work® you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoys a career path tailored to your aspirations.
About the role
Informed Solutions partners with leading public sector bodies and large private sector organisations to deliver innovative, high-impact digital transformation programmes. As a Client Relationship Partner you’ll be at the heart of these initiatives, acting as a trusted advisor who drives client success and business growth. You’ll forge strong relationships, help clients tackle complex challenges, and provide assurance throughout their journey. Responsible for overall client relationship management, you’ll coordinate teams to ensure smooth delivery, spot opportunities to maximise value, and offer strategic guidance. This role is flexible to base from Altrincham (Manchester) or Westminster (London) offices within a hybrid working approach.
Key Responsibilities
- Client Relationship Management: Build trusted, long‑term relationships with clients to ensure high satisfaction and continued engagement across high‑impact, high‑value strategic accounts.
- Account Development: Partner with clients to identify opportunities for new services and solutions that maximise value and return on investment.
- Strategic Advisory: Provide expert guidance on delivery roadmaps, innovation and best use of data and technology to align digital capabilities with strategic goals.
- Service Coordination & Delivery: Work closely with delivery leads and engagement directors to align delivery with client expectations and ensure operational success.
- Project & Resource Planning: Co‑design clear Statements of Work (SOWs), define scope and outcomes, and secure the right resources. Work closely with squad leads, discipline leads and delivery partners to maintain a strong pipeline of capability and skills.
- Industry Expertise: Maintain and apply sector expertise to deliver actionable insights, identify growth opportunities within accounts, and ensure solutions align with client objectives and sector strategies.
Key Requirements
- At least five years of commercial experience within Client/Customer Success or similar digital services in a professional services environment.
- A strong track record managing and growing strategic accounts and driving high levels of customer satisfaction.
- Commercial acumen including experience in developing business cases and crafting impactful, commercially robust solution proposals.
- The ability to interpret business challenges and collaborate with technical teams to deliver effective solutions.
- Excellent negotiation, communication and interpersonal skills.
- Ability to work under pressure and to short deadlines with a clear sense of priority within a fast‑paced and agile environment.
- Punctuality, reliability and a clear commitment to the role.
Desirable Skills
- Government/public sector industry experience, including application of the Government Digital Standard.
- Industry certifications such as Certified Scrum Master (CSM), SAFe Agilist or PRINCE2 Agile.
Key Abilities for Success
- Ability to work effectively in environments with uncertainty, change and agile working.
- Ability to manage competing priorities and time to deliver high‑quality work within deadlines.
- Good interpersonal skills, respectful of diverse perspectives and collaborative teamwork.
- Good judgement and decision‑making in complex, ambiguous environments with risk management.
- Good communication skills, clear written outputs and respectful verbal delivery.
Benefits
- InformedACADEMY™ – Career development opportunities through award‑winning programmes and support with professional certifications.
- Industry‑leading health and wellbeing plan with 24/7 GP services, mental health and physical health support.
- Hybrid working.
- Private Health Care Cover.
- Generous life assurance cover.
- Gym Membership.
- Monthly office lunch.
- On‑site massage sessions.
- 25 paid working days holiday per year plus bank holidays.
- Sabbatical Leave Scheme.
- Enhanced Maternity Leave and Pay.
- Enhanced Paternity Leave and Pay.
- Company Pension Contribution.
- Profit Share Scheme.
- Payment of professional subscriptions.
- Generous referral scheme with no limits on the number of referrals.
Client Relationship Partner in Leeds employer: Informed Solutions
Informed Solutions is an exceptional employer, offering a dynamic and nurturing environment that prioritises employee growth and well-being. With a strong focus on digital transformation projects that make a positive impact, employees benefit from tailored career development opportunities, a comprehensive health and wellbeing plan, and a flexible hybrid working model. Located in Altrincham or Westminster, the company fosters a collaborative culture where initiative is rewarded, making it an ideal place for those seeking meaningful and rewarding employment.
StudySmarter Expert Advice🤫
We think this is how you could land Client Relationship Partner in Leeds
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, or even hit up LinkedIn. The more connections we make, the better our chances of landing that dream job.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your past successes. When we can demonstrate our impact, it makes us stand out to potential employers. Don’t be shy about sharing what we’ve achieved!
✨Tip Number 3
Practice makes perfect! Get ready for interviews by doing mock sessions with friends or mentors. We can nail down our answers and get comfortable talking about our experiences. Confidence is key when we’re in front of hiring managers.
✨Tip Number 4
Apply through our website! It’s the best way to ensure our application gets noticed. Plus, we can keep an eye on new openings and updates directly from the source. Let’s make sure we’re in the loop!
We think you need these skills to ace Client Relationship Partner in Leeds
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Client Relationship Partner role. Highlight your experience in client success and digital services, and show us how you can help tackle those exciting digital transformation challenges.
Showcase Your Achievements:We want to see your track record! Include specific examples of how you've managed and grown strategic accounts, and any impressive results you've achieved. Numbers speak volumes, so don’t be shy about sharing them!
Be Authentic:Let your personality shine through in your application. We’re looking for dynamic and driven individuals, so don’t hesitate to express your passion for making a difference in the tech4good space. Be yourself!
Apply Through Our Website:To make sure your application gets the attention it deserves, apply directly through our website. It’s the best way for us to see your application and get you on the path to joining our talented team!
How to prepare for a job interview at Informed Solutions
✨Know Your Client Inside Out
Before the interview, dive deep into the company’s background and their client base. Understand their key projects, especially in the tech4good space, and be ready to discuss how your experience aligns with their mission of making the world a smarter, safer, greener, and healthier place.
✨Showcase Your Relationship-Building Skills
Prepare examples that highlight your ability to forge strong relationships with clients. Think about times when you’ve successfully managed strategic accounts or turned around challenging situations. This will demonstrate your capability as a trusted advisor.
✨Be Ready to Discuss Strategic Advisory
Brush up on your knowledge of digital transformation and how it applies to the public sector. Be prepared to share insights on how you can provide expert guidance on delivery roadmaps and align digital capabilities with strategic goals.
✨Demonstrate Your Commercial Acumen
Think of specific instances where you developed business cases or crafted impactful proposals. Highlight your understanding of ROI and how you’ve maximised value for clients in previous roles. This will show that you’re not just a relationship manager but also a strategic thinker.
