At a Glance
- Tasks: Lead initiatives to enhance colleague development and employee experience across our innovative organisation.
- Company: Join Informed Solutions, a leading digital transformation consultancy with a collaborative culture.
- Benefits: Enjoy flexible working, career development opportunities, health plans, and generous holiday leave.
- Other info: Be part of a diverse team dedicated to continuous improvement and innovation.
- Why this job: Make a real impact on people's careers while shaping a positive workplace culture.
- Qualifications: Experience in HR or employee development, strong relationship-building skills, and a passion for growth.
The predicted salary is between 49500 - 60500 £ per year.
Description
The Opportunity
Join Informed Solutions and help shape how our people learn, grow and thrive.
We're looking for an experienced People Performance & Experience Manager professional to lead the evolution of colleague development, employee experience and engagement across our growing organisation.
Working alongside consultants and business professionals delivering some of the UK's most impactful #tech4good digital transformation programmes, you'll play a key role in creating an environment where people can build rewarding careers, develop their capability and perform at their best.
As part of our People Services team, you’ll work closely with leaders across the business to strengthen performance, career progression, employee experience, engagement and organisational effectiveness.
You’ll lead the development of practical frameworks and initiatives that help colleagues understand what is expected of them, perform at their best and build meaningful careers with Informed.
You’ll work in partnership with our Learning & Development Advisor to identify the organisational capabilities and development priorities needed to support our business strategy.
The L&D Advisor will lead the design, coordination and delivery of learning activities, while you’ll ensure these are informed by performance insights, career pathways and the wider needs of the business.
This is an excellent opportunity for someone who enjoys influencing others, improving how organisations develop their people and creating positive employee experiences, while remaining close enough to delivery to see ideas become reality.
About Us
Founded in 1992, Informed Solutions is an internationally recognised digital transformation consultancy.
We design and deliver innovative digital, data and technology solutions that enable organisations to modernise services, unlock insight from data and deliver better outcomes for citizens and customers.
Our multi-Queen's Award-winning platforms and services support globally recognised organisations across sectors including:
- Civil Defence
- Healthcare
- Sustainable Environment
- Land and Asset Management
- Digital Democracy
Our work focuses on solving complex, real-world challenges where technology, data and human insight combine to deliver lasting impact.
About the Role
People are at the heart of everything we do.
As our People Performance & Experience Manager, you’ll be the subject matter lead for performance, career progression, employee experience and engagement.
Working closely with the Head of People Services, you’ll shape and continually improve the frameworks and experiences that help our people perform, progress and build meaningful careers with Informed.
You’ll partner with leaders and managers across the organisation to strengthen performance, improve the colleague experience and embed consistent, scalable approaches across the employee lifecycle.
This will include our performance and appraisal framework, career pathways, onboarding and early performance, manager effectiveness, engagement and recognition.
While you’ll contribute to the development of our people strategy, your primary focus will be turning that strategy into practical, high-impact initiatives that deliver measurable improvements for our people and the business.
You’ll work closely with our Learning & Development Advisor to identify capability priorities arising from performance insights, career pathways and business needs.
The Advisor will design and deliver learning activities, while you’ll ensure development priorities remain connected to our wider people strategy and organisational goals.
Success in this role means creating greater clarity around performance and progression, enabling managers to build high-performing teams, improving the colleague experience and using evidence and insight to continually strengthen how we support our people.
Key Responsibilities
You'll
- Lead the continuous improvement of colleague development, employee experience and engagement initiatives.
- Shape and oversee leadership and management development programmes, working alongside the Learning & Development Advisor to ensure effective delivery.
- Lead the ongoing development of Informed ACADEMY© and our wider development framework.
- Enhance onboarding, career development and progression pathways to support long-term colleague growth.
- Partner with leaders and managers to identify capability needs and embed effective development initiatives.
- Lead employee engagement, feedback and recognition initiatives that strengthen culture and colleague experience.
- Identify opportunities to improve organisational capability, employee experience and overall effectiveness.
- Evaluate the impact of development and engagement initiatives, using insight to inform future priorities.
- HR Advisory & Stakeholder Support
- Provide trusted HR advice across performance, development, wellbeing and employee experience matters.
- Coach and support managers to develop confident, engaged and high-performing teams.
- Build strong relationships across the organisation, providing practical guidance and constructive challenge where appropriate.
- Support the consistent application of people policies, processes and best practice.
- Continuous Improvement & Insight
- Use employee feedback, engagement surveys and people data to identify trends and opportunities for improvement.
- Translate insight into practical recommendations that improve colleague experience and organisational effectiveness.
- Measure the effectiveness of development and engagement initiatives and recommend enhancements.
- Contribute to wider People Services projects and organisational development initiatives.
- Leadership & Collaboration
- Act as the lead specialist for People Development & Experience within the People Services team.
- Provide day-to-day guidance, coaching and support to the Learning & Development Advisor.
- Work collaboratively across People Services to deliver a joined-up colleague experience.
- Balance strategic thinking with a practical, delivery-focused approach to implementing improvements.
Requirements
What We’re Looking For
You'll ideally have experience in a People Development, Employee Experience, Learning & Development or HR role within a professional services, technology or other knowledge-led environment.
You'll bring
- Experience leading or delivering employee development, engagement or organisational improvement initiatives.
- Strong HR advisory experience and confidence supporting managers on a range of people matters.
- A good understanding of learning, leadership development and employee experience principles.
- Experience working with stakeholders to identify capability needs and implement practical solutions.
- Excellent relationship-building and influencing skills.
- The ability to coach, support and constructively challenge managers.
- Experience using people data and employee feedback to inform decision making.
- Strong organisational skills with the ability to manage multiple priorities.
- A collaborative approach and a passion for creating positive colleague experiences.
A CIPD Level 5 qualification (or equivalent) would be an advantage, although we'll happily support the right person in achieving this.
Personal Qualities
We're looking for someone who
- Takes initiative and proactively drives improvement.
- Builds credibility and trusted working relationships across the organisation.
- Is passionate about helping people grow, develop and succeed.
- Enjoys improving colleague experience, development and organisational effectiveness.
- Demonstrates sound judgement, emotional intelligence and professionalism.
- Balances strategic thinking with a pragmatic, delivery-focused approach.
- Brings curiosity, initiative and a continuous improvement mindset.
- Thrives in evolving environments where priorities continue to develop.
- Key Competencies for Success
In this role you will demonstrate
- Strong stakeholder engagement and influencing skills.
- Sound professional judgement and thoughtful decision-making.
- Resilience and adaptability in changing environments.
- Strong organisational skills and attention to detail.
- Excellent written and verbal communication skills.
- The ability to build trust and credibility across all levels of the organisation.
- A commitment to continuous improvement and delivering positive outcomes.
Benefits
We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.
These can include
- Informed ACADEMY© – excellent career development opportunities through our award-winning personal and professional development programmes.
- Professional accountancy study support available.
- Industry leading health and wellbeing plan.
- Hybrid working*
- Private Health Care Cover*
- Generous life assurance cover*
- Gym Membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus bank holidays*
- Sabbatical Leave Scheme*
- Enhanced Maternity Leave and Pay*
- Enhanced Paternity Leave and Pay*
- Company Pension Contribution
- Profit Share Scheme*
- Payment of professional subscriptions
- Generous referral scheme with no limits on the number of referrals
- *Qualifying period applies
- Culture
Our culture is built around innovation, excellence and integrity.
We are a collaborative community of technologists, consultants and problem-solvers who enjoy working together to tackle complex challenges.
We believe the best ideas emerge from diverse perspectives and inclusive environments, and we actively foster a culture where everyone feels supported to contribute, grow and succeed.
We invest deeply in our people because we know our success depends on curious minds, collaborative thinking and continuous learning.
By joining Informed Solutions, you will help shape the experiences, development and growth of the people who deliver technology solutions that make the world a smarter, safer, greener and healthier place.
People Performance & Experience Manager in Altrincham employer: Informed Solutions
Informed Solutions is an exceptional employer, offering a dynamic work culture that prioritises collaboration and innovation in delivering digital services for the public sector. With a strong emphasis on professional development and a hybrid working environment, employees are empowered to grow their skills while contributing to meaningful projects that make a difference in the community. The company's commitment to user-centric design and agile methodologies ensures that every team member plays a vital role in shaping impactful solutions.
StudySmarter Expert Advice🤫
We think this is how you could land People Performance & Experience Manager in Altrincham
✨Join HR Networks
Get involved in HR-specific communities, like the Chartered Institute of Personnel and Development (CIPD) and local HR meetups. This is a fantastic way to connect with industry professionals and learn about job openings before they even hit job boards!
✨Make Your Presence Known
Attend HR conferences and workshops in your area to network with potential employers. Don't be shy—introduce yourself, exchange business cards, and let them know you're keen on a full-time role in HR. Who knows, you might just land a friendly face at Informed Solutions!
✨Leverage Your University Connections
If you’re a recent grad or still in uni, tap into your career services and alumni network. Many universities have connections with companies looking for HR talent, so get those leads and apply through our website for a smoother application process.
✨Showcase Your HR Passion
Create content around HR topics you’re passionate about, like employee engagement or diversity initiatives. Share articles or insights on LinkedIn to demonstrate your knowledge and get noticed by recruiters. It’s a subtle yet effective way to show you’re the right fit for a full-time role at Informed Solutions.
We think you need these skills to ace People Performance & Experience Manager in Altrincham
Some tips for your application 🫡
Show Off Your HR Skills:When you’re crafting your CV, make sure you highlight specific HR skills that are relevant to the role at Informed Solutions. Include any experience with recruitment processes, employee relations, or performance management, and don’t forget to mention your familiarity with HR software or tools that could give you an edge.
Tailor Your Cover Letter:Your cover letter is your chance to shine, so tailor it to Informed Solutions and the specific HR role. Highlight your passion for people management and how your unique approach can help foster a positive workplace culture. Be sure to sprinkle in examples from your past experiences that illustrate your problem-solving abilities and interpersonal skills.
Include Relevant Certifications:If you’ve got any HR certifications or relevant training under your belt, be sure to showcase them! These qualifications can really set you apart from other candidates when applying for this full-time HR position at Informed Solutions. List them prominently on your CV to catch the hiring manager's eye.
Align with Company Culture:Make sure your application speaks to Informed Solutions's values and culture. Research the company and align your experiences or values with what they stand for. This will show them that you're not only a fit for the role but also for the overall vibe of the team and organisation.
How to prepare for a job interview at Informed Solutions
✨Brush Up on HR Best Practices
As you're diving into human resources, it’s crucial to be well-versed in the latest HR practices and legislation. Get familiar with key topics like employee engagement, talent acquisition, and diversity initiatives, as these could easily pop up in your interview with Informed Solutions.
✨Know Your Recruitment Tools
Most HR roles involve using various recruitment tools and ATS (Applicant Tracking Systems). Make sure you can comfortably discuss platforms like Workday or Greenhouse. If you've had direct experience, share those examples; if not, show your eagerness to learn!
✨Highlight Your People Skills
A full-time HR role at Informed Solutions will require strong interpersonal skills. Prepare to share stories that demonstrate how you’ve successfully navigated conflicts or supported team members in past experiences. Authenticity goes a long way in this field.
✨Stay Current with HR Trends
Being up to speed with current HR trends, like remote working protocols or mental health initiatives, can set you apart. Be ready to discuss how these trends could impact Informed Solutions and how you would contribute to adapting HR strategies.
