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- Tasks: Conduct user research to improve public sector digital services and enhance user experience.
- Company: Join a leading digital transformation consultancy focused on #tech4good projects.
- Benefits: Competitive salary, hybrid working, health support, and career development opportunities.
- Why this job: Make a real impact while collaborating with creative problem solvers in a dynamic environment.
- Qualifications: Experience in user research and understanding of user-centred design principles.
- Other info: Supportive culture with excellent growth potential and diverse challenges.
The predicted salary is between 36000 - 60000 ÂŁ per year.
About us
Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.
Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen’s Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy. At Informed Solutions, we design and deliver digital services that improve public outcomes. Our User Researchers ensure that the services we develop are grounded in genuine user need, shaped by robust evidence, and aligned to recognised standards.
The Role
As an Intermediate User Researcher, you will independently plan, conduct and deliver user research activities across the service lifecycle, contributing directly to the design and continuous improvement of public sector digital services. You will work as part of multidisciplinary delivery teams, collaborating closely with designers, delivery managers and software engineers. Your research will inform service design decisions, support evidence‑led delivery, and ensure services are accessible, usable and inclusive.
While your primary specialism will be in user research, we welcome candidates who bring or are keen to develop experience across the wider user‑centred design (UCD) spectrum. This may include exposure to service design, interaction design, accessibility, or business analysis. In return, we offer opportunities to broaden capability across UCD disciplines while deepening core research expertise.
Key Responsibilities
- Plan and deliver end‑to‑end user research across discovery, alpha and beta phases
- Select and justify appropriate research methodologies based on service stage, risk, constraints and user context
- Independently moderate one‑to‑one usability testing sessions and other qualitative research activities
- Apply a range of qualitative and quantitative methods (e.g. user interviews, remote testing, surveys, heuristic evaluation, competitor analysis, information architecture activities)
- Analyse and synthesise research findings into clear, evidence‑based insights and actionable recommendations
- Collaborate within multidisciplinary teams to translate research findings into practical service and design improvements
- Evaluate user journeys across multiple touchpoints, proactively identifying usability and accessibility issues
- Coordinate research logistics, including participant recruitment and management of external suppliers where required
- Present findings and recommendations confidently to senior stakeholders, articulating implications and trade‑offs
- Support and mentor early‑career colleagues in developing research capability
- Contribute to the continuous improvement of Informed Solutions user‑centred design standards and practices
Essential Skills and Experience
- Demonstrable experience independently planning, conducting and moderating usability testing sessions
- Strong practical understanding of user‑centred design principles and iterative, evidence‑led delivery
- Proven ability to select and apply appropriate qualitative and quantitative research methods, with clear awareness of their strengths and limitations
- Experience synthesising complex findings into clear, actionable recommendations that inform service decisions
- Confidence engaging with senior stakeholders and using evidence to influence outcomes
- Experience working within Agile, multidisciplinary delivery environments
- Ability to manage competing priorities and deliver high‑quality outputs in fast‑paced settings
- Experience using commercial UX research tools
- Strong planning, organisational and time management skills
Desirable
- Experience delivering digital services aligned to recognised standards (e.g. GDS Service Standard)
- Experience working within a consultancy environment, ideally delivering government services
- Strong awareness of accessibility standards and inclusive design principles
- Experience contributing to other areas of user‑centred design, such as service design, UX/UI design, or business analysis
Senior colleagues, experts, and leaders at Informed Solutions are committed to supporting, coaching, upskilling, and enabling the success and career progression of each other. There are some foundation areas, however, which you need to possess to be able to successfully contribute to your team and work alongside others.
Key abilities that are necessary for success
- Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
- Ability to manage competing priorities and your time so you can deliver high‑quality work within deadlines.
- Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
- Good judgement and decision‑making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
- Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.
We work in a fast‑paced, ever‑evolving innovation and problem‑solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.
Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.
- InformedACADEMY™– We offer excellent career development opportunities through our award‑winning personal and professional development programmes, including support with professional certifications.
- Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support and physical health support.
- Hybrid working
- Private Health Care Cover
- Generous life assurance cover
- Gym Membership
- Monthly office lunch
- Onsite massage sessions
- 25 paid working days holiday per year plus
Intermediate User Researcher in Altrincham employer: Informed Solutions
Contact Detail:
Informed Solutions Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Intermediate User Researcher in Altrincham
✨Tip Number 1
Network like a pro! Get out there and connect with folks in the industry. Attend meetups, webinars, or even just grab a coffee with someone who’s already in the game. You never know who might have the inside scoop on job openings!
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your user research projects. Use case studies to demonstrate how your work has made a difference. This is your chance to shine and show potential employers what you can bring to the table.
✨Tip Number 3
Prepare for interviews by practising common questions and scenarios related to user research. Think about how you can articulate your experience and insights clearly. Remember, it’s all about showcasing your problem-solving skills and how you can contribute to their team.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are genuinely interested in joining our mission to make a positive impact through tech.
We think you need these skills to ace Intermediate User Researcher in Altrincham
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Intermediate User Researcher role. Highlight your relevant experience in user research and how it aligns with our mission at Informed Solutions. We want to see how you can contribute to our #tech4good projects!
Showcase Your Skills: Don’t just list your skills; demonstrate them! Use specific examples from your past work where you've successfully conducted user research or collaborated with multidisciplinary teams. This will help us see your practical understanding of user-centred design principles.
Be Clear and Concise: When writing your application, clarity is key. Use straightforward language and structure your thoughts logically. We appreciate well-organised applications that get straight to the point, making it easy for us to see your potential.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, you’ll find all the details you need about the position there!
How to prepare for a job interview at Informed Solutions
✨Know Your User Research Methods
Make sure you’re well-versed in various user research methodologies. Be ready to discuss which methods you would choose for different stages of the service lifecycle and why. This shows that you can think critically about your approach and adapt to the needs of the project.
✨Showcase Your Collaboration Skills
Since you'll be working with multidisciplinary teams, highlight your experience collaborating with designers, delivery managers, and software engineers. Share specific examples of how your research has influenced design decisions and improved user experiences.
✨Prepare for Stakeholder Engagement
You’ll need to present findings to senior stakeholders, so practice articulating your insights clearly and confidently. Use evidence to back up your recommendations and be prepared to discuss trade-offs. This will demonstrate your ability to influence outcomes effectively.
✨Emphasise Your Adaptability
In a fast-paced environment, being adaptable is key. Share examples of how you've managed competing priorities or adapted your research approach in response to changing circumstances. This will show that you can thrive in dynamic settings and contribute positively to the team.