At a Glance
- Tasks: Support ICT platforms and systems, providing user-centred service desk support.
- Company: Join a leading digital transformation consultancy focused on tech for good.
- Benefits: Enjoy competitive salary, hybrid working, health plans, and career development opportunities.
- Other info: Dynamic, inclusive culture with excellent growth potential and a focus on innovation.
- Why this job: Make a real impact on important projects while advancing your tech skills.
- Qualifications: 2-4 years in IT support with strong communication and problem-solving skills.
The predicted salary is between 29700 - 36300 £ per year.
The Opportunity
Make a difference and advance your career by helping to deliver some of the UK's most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. You'll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.
About Us
Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen's Award for innovation winning platforms and services that support large-scale digital transformation. Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Public Safety and Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, Transport, and Digital Democracy. At a certified Great Place to Work you'll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.
About The Role
We're looking for an Infrastructure Engineer to join our growing Corporate Technology Services (CTS) team, based in Altrincham. You will play a key role in supporting the ICT platforms and systems that underpin our global organisation, with the opportunity to shape and influence how our use of technology evolves, and improve the user experience that all staff have with our technology. You will also have the opportunity to progress into more senior and specialised roles in the future as the company and CTS team continues to grow.
Operating in a fast-paced environment, you'll be trusted to provide user-centred 1st and 2nd line Service Desk support to colleagues based in our offices across the UK, Australia, and Malaysia. You will work to ITIL, ISO 9001 (quality management), ISO 27001 (information security management), ISO 42001 (Artificial Intelligence management), and Cyber Essentials Plus standards, and also have the opportunity to support the delivery of larger-scale projects and improvement initiatives, such as evaluating, selecting, and onboarding new cloud-based platforms and systems to help the business scale. We are a people and quality-focused organisation, and so are looking for someone who combines strong technical expertise with a user-centred mindset, excellent interpersonal skills, and a meticulous eye for detail.
Requirements
- Provide professional, supportive, and timely 1st line logging, triage, investigation, and resolution of incidents, problems, and requests for stakeholders of all levels of seniority.
- Provide stakeholders with professional and proactive communications to keep them updated on the status of their incidents, problems, and requests.
- Perform 2nd line infrastructure health checks and proactive monitoring and maintenance of core platforms such as Operating Systems, email, and anti-virus etc.
- Perform 2nd line administration of key systems, including user accounts, email, networks, printers etc.
- Perform 2nd line ICT asset management, including the configuration, build, deployment, and maintenance of end-user devices such as laptops and smartphones.
- Apply ITIL, ISO 9001, ISO 27001, ISO 42001, and Cyber Essentials Plus best practices, including support for scheduled audits and the resolution of findings.
- Support the delivery of larger-scale infrastructure projects and improvement initiatives.
Essential skills and experience
- 2 to 4 years' experience providing 1st and 2nd line incident, problem, and request Service Desk support to defined Service Level Agreements.
- Excellent communication skills, with a user-centred mindset and the willingness, ability, and experience to collaborate with end users to resolve incidents, problems and requests.
- Experience managing and administering Microsoft Azure cloud and desktop technologies, including Office 365, Entra ID, Exchange Online, Intune, Defender, Purview, Windows Server, and Windows 11.
- Excellent analysis, work planning, time management, and attention to detail.
- Ability to work calmly under pressure and to deadlines with a clear sense of priority.
- Willingness and ability to be primarily office-based to be close to end users.
- Willingness and ability to travel to UK sites in London, Edinburgh and Leeds.
Desirable skills and experience
- Experience managing 1st and 2nd line support using Jira Service Desk.
- Experience administering Fortinet technologies (firewalls, switch, Wi-Fi controllers etc).
- Awareness and understanding of hybrid cloud and on premises (on 1 2).
Key abilities that are necessary for success
- A user-centred mindset that allows you to improve the user experience that all staff have with our technology, and to build and maintain positive working relationships.
- Are motivated by providing professional, supportive, and timely support to colleagues as much as technology and engineering.
- Able to work effectively in fast-paced envi
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Infrastructure Engineer in Altrincham employer: Informed Solutions
Informed Solutions is an exceptional employer that fosters a culture of innovation and collaboration, making it an ideal place for a Senior AWS DevOps Lead. With a strong commitment to employee growth through initiatives like InformedACADEMY and opportunities to engage in industry events, you will thrive in a supportive environment that values your expertise. Located in a vibrant area, the company offers a dynamic work atmosphere where your contributions directly impact national-scale cloud projects.
StudySmarter Expert Advice🤫
We think this is how you could land Infrastructure Engineer in Altrincham
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what Informed Solutions values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
✨Show Off Your Skills
Create a personal project or case study relevant to the challenges Informed Solutions might face. Use platforms like GitHub or Medium to share your findings. This not only demonstrates our consulting skills but shows a proactive attitude, making us stand out from the crowd when applying for that full-time gig.
✨Leverage LinkedIn for Connections
Follow and engage with the relevant thought leaders and influencers in IT consultancy on LinkedIn. Share insightful content and join discussions to gain visibility. A well-placed comment or shared article could catch the attention of someone at Informed Solutions!
✨Direct Apply to Informed Solutions
Let's not forget to apply directly through the Informed Solutions website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace Infrastructure Engineer in Altrincham
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at Informed Solutions.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at Informed Solutions. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at Informed Solutions
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
