Senior Delivery Manager

About us

Make a difference and advance your career by helping deliver some of the UK's most important #tech4good projects, making the world a smarter, safer, greener, and healthier place. You'll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges. Founded in 1992, we are a successful, growing International digital transformation consultancy. We deliver multi-Queen's Award for innovation winning platforms and services that support large-scale digital transformation.

Our digital, data and technology solutions are used by globally recognised public and private sector brands operating in a variety of sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.

About the role

We are looking to expand our established Delivery Management team with an experienced and motivated Delivery Manager to help deliver complex, high-impact digital transformation programmes for public sector clients. As a Delivery Manager, you'll play a key role in ensuring our multidisciplinary teams, including User Centred Design Specialist, Technical Architects, Software Engineers and QA Automation testers - deliver innovative, user-centred digital services that make a real difference to citizens and communities. You'll foster a culture of collaboration, empowerment, and continuous improvement, ensuring delivery is assured, and of exceptional quality. You'll also work closely with clients to build trusted relationships, manage expectations, and enable long-term success.

You will also play a key role in our Delivery Management Community of Practice, helping to share knowledge, drive improvement, and champion best practice across teams and projects.

Role Responsibilities

• Lead high-performing agile teams to deliver complex digital products and services on time, within budget, and to a high standard.
• Build strong, trusted client relationships, ensuring excellent communication and satisfaction throughout delivery.
• Collaborate with clients and internal teams to design intelligent, achievable delivery plans that align with agile principles and best practice.
• Proactively monitor delivery progress, risks, and issues, ensuring quality and performance standards are maintained.
• Manage project artefacts including RAID logs, highlight reports, delivery plans, and budget/resource tracking documentation.
• Lead and facilitate agile ceremonies and delivery governance activities (e.g. sprint reviews, stand-ups, retrospectives, and project boards).
• Work collaboratively with client and partner Delivery Managers, contributing expert advice and assurance.
• Coach, mentor, and support colleagues, promoting continuous learning and professional development.
• Contribute to our delivery community by sharing insights, championing innovation, and supporting the adoption of new methods and tools.

Essential Skills and Experience

• Proven experience leading the successful delivery of complex digital or software development projects using agile methodologies (Scrum/Kanban).
• Experience working with multi-disciplinary teams in user-centred design and DevOps environments.
• Strong delivery assurance, risk management, and progress tracking capabilities.
• A solid technical understanding to work confidently with technical leads in identifying and managing requirements, dependencies, and issues.
• Demonstrable commercial awareness and experience managing budgets, contracts, and Statements of Work in a consultancy or client-facing setting.
• Excellent stakeholder management, communication, and interpersonal skills, with a collaborative and pragmatic approach.
• Ability to balance multiple priorities and work effectively under pressure in a fast-paced environment.
• A proactive mindset with a passion for continuous improvement and delivering measurable value.

Desirable Skills and Experience

• Experience delivering services in line with the Government Digital Service (GDS) Service Standard.
• Previous experience within a digital consultancy or transformation environment, ideally working with UK public sector clients.
• Understanding of cloud technologies, modern software engineering practices, and DevOps principles.
• Familiarity with agile delivery tools such as Jira, Confluence, Miro, or Azure DevOps.

Key abilities that are necessary for success

• Able to work effectively in environments where you can adapt to innovative practices involving uncertainty, change, and agile working.
• Ability to manage competing priorities and your time so you can deliver high-quality work within deadlines.
• Good interpersonal skills, with the ability to respect and accept different perspectives and disagreement, work collaboratively in diverse teams, and maintain positive working relationships.
• Good judgement and decision-making in complex environments where uncertainty, ambiguity, and risk must be collaboratively managed by working supportively alongside others.
• Good communication skills, including clear, constructive written outputs and measured, respectful verbal delivery.

We work in a fast-paced, ever-evolving innovation and problem-solving workplace environment where no two days are the same. This requires you to have the foundations of personal resilience, professional adaptability, and flexibility in working alongside others with a positive mindset.

We appreciate that this workplace culture and the level of variety won't suit everyone. However, after significant consultations with colleagues at all levels, we understand that these are the fundamentals of success in undertaking the complex, innovation work which is the DNA of Informed Solutions.

These shared foundations are important to team cohesion, performance, and mutual personal support. As colleagues, we thrive in successfully problem solving together to deliver real-world impact; and value the variety of challenges and opportunities to learn, grow, and progress on a personal and professional level.

Our benefits package compliments our highly competitive salaries and our great working environment. We believe that our people should be properly rewarded for their commitment to the continued success of our business through a comprehensive and flexible range of benefits.

• InformedACADEMYTM – We offer excellent career development opportunities through our award-winning personal and professional development programmes, including support with professional certifications.
• Industry leading health and wellbeing plan – We partner with several wellbeing support functions to cater to each individual's need, including 24/7 GP services, mental health support and physical health support.
• Hybrid working
• Private Health Care Cover
• Generous life assurance cover
• Gym Membership
• Monthly office lunch
• Onsite massage sessions
• 25 paid working days holiday per year plus bank holidays
• Sabbatical Leave Scheme
• Enhanced Maternity Leave and Pay
• Enhanced Paternity Leave and Pay
• Company Pension Contribution
• Profit Share Scheme
• Payment of professional subscriptions
• Generous referral scheme with no limits on the number of referrals

Culture

We are proud to nurture a workplace culture that is diverse, inclusive, rewarding, and egalitarian. We strive to live up to our values of Innovation, Excellence, and Integrity by thinking about things differently, always doing our best, and acting in good faith at all times. We're a team of passionate problem solvers. We take pride in helping our clients accelerate and de-risk digital business change so that we can collaborate and co-design world class digital services that solve complex business and safety critical problems, particularly where place, location or geography are important.

Our workplace culture reflects how we go about our work, the type of work that we choose to do, and our commitment and contribution to the sustainable social, environmental, and economic development aims of the communities that we are part of.