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For Companies At a Glance
- Tasks: Build strong client relationships and drive digital transformation success.
- Company: Join a leading digital transformation consultancy with a focus on innovation and social impact.
- Benefits: Enjoy hybrid working, health plans, career development, and generous holiday allowances.
- Why this job: Be part of a dynamic team making a real difference in the world through technology.
- Qualifications: 5+ years in Client Success; strong communication and negotiation skills required.
- Other info: Experience in public sector is a plus; certifications like CSM or PRINCE2 Agile are desirable.
The predicted salary is between 36000 - 60000 £ per year.
The Opportunity
Make a difference and advance your career by helping deliver some of the UK’s most important #tech4good projects, making the world a smarter, safer, greener, and healthier place.
You’ll join a talented team of dynamic and driven professional problem solvers; creative thinkers and solutions builders who thrive on helping clients meet the most exciting digital transformation challenges.
At a certified Great Place to Work, you’ll experience a dynamic and nurturing environment that rewards initiative and flexibility and enjoy a career path tailored to your own aspirations.
About Us
Founded in 1992, we are a successful, growing international digital transformation consultancy. We deliver multi-Queen’s Award for innovation-winning platforms and services that support large-scale digital transformation. Our digital, data, and technology solutions are used by globally recognized public and private sector brands operating in sectors including Civil Defence, Healthcare, Sustainable Environment and Land Asset Management, and Digital Democracy.
About the role
Informed Solutions partners with leading public sector bodies and large private sector organizations to deliver innovative, high-impact digital transformation programs. As a Client Relationship Partner, you’ll be at the heart of these initiatives, acting as a trusted advisor who drives client success and business growth. You’ll forge strong, lasting relationships, help clients tackle complex challenges, and provide assurance throughout their journey. You will be responsible for overall client relationship management, coordinating teams to ensure smooth delivery, spotting opportunities to maximize value, and offering strategic guidance and industry insights to help clients achieve meaningful outcomes.
Key responsibilities:
- Client Relationship Management: Build trusted, long-term relationships with clients to ensure high satisfaction and continued engagement across high-impact, high-value strategic accounts.
- Account Development: Partner with clients to identify opportunities for new services and solutions that maximize value and return on investment.
- Strategic Advisory: Provide expert guidance on delivery roadmaps, innovation, and optimal use of data and technology to align digital capabilities with strategic goals.
- Service Coordination & Delivery: Collaborate with delivery leads and engagement directors to align delivery with client expectations and ensure operational success within your accounts.
- Project & Resource Planning: Co-design clear Statements of Work (SOWs), define scope and outcomes, and secure appropriate resources. Work closely with squad leads, discipline leads, and delivery partners to maintain a strong pipeline of capability and skills.
- Industry Expertise: Maintain and apply sector expertise to deliver actionable insights, identify growth opportunities within existing accounts, and ensure solutions align with client objectives and sector strategies.
Key requirements
- At least 5 years’ experience in Client/Customer Success or similar roles within digital services and solutions in a professional services environment.
- A proven track record in managing and growing strategic accounts and driving high customer satisfaction.
- Commercial acumen, including experience developing business cases and crafting impactful, commercially robust proposals.
- Ability to interpret business challenges and collaborate with technical teams to deliver effective solutions.
- Excellent negotiation, communication, and interpersonal skills.
- Ability to work under pressure and meet tight deadlines in a fast-paced, agile environment.
- Punctuality, reliability, and a strong commitment to your role.
Desirable skills
- Experience in government/public sector, including application of the Government Digital Standard.
- Certifications such as Certified Scrum Master (CSM), SAFe Agilist, or PRINCE2 Agile.
Benefits
Our benefits package complements our competitive salaries and great working environment. We believe our people should be properly rewarded through a comprehensive and flexible range of benefits, including:
- InformedACADEMY – Career development opportunities through award-winning personal and professional development programs, including support for certifications.
- Industry-leading health and wellbeing plan, including 24/7 GP services, mental health support, and physical health support.
- Hybrid working*
- Private healthcare cover*
- Generous life assurance*
- Gym membership*
- Monthly office lunch
- Onsite massage sessions
- 25 paid holidays plus bank holidays*
- Sabbatical leave scheme*
- Enhanced maternity and paternity leave and pay*
- Company pension contribution
- Profit share scheme*
- Payment of professional subscriptions
- Referral scheme with no limits on referrals
*Qualifying period applies
Culture
We foster a workplace culture that is diverse, inclusive, rewarding, and egalitarian.
We uphold values of Innovation, Excellence, and Integrity by thinking differently, doing our best, and acting in good faith.
We are a team of passionate problem solvers committed to helping clients accelerate and de-risk digital business change, collaborating to design world-class digital services that address complex, safety-critical problems, especially where location or geography are important.
Our culture reflects our approach to work, the projects we undertake, and our commitment to social, environmental, and economic sustainability within our communities.
We emphasize both technical skills and cultural fit in our hiring, believing that our success depends on fostering creativity and collaboration for the benefit of our people, clients, and partners.
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Client Relationship Partner employer: Informed Solutions Ltd
Contact Detail:
Informed Solutions Ltd Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Relationship Partner
✨Tip Number 1
Familiarise yourself with the latest trends in digital transformation, especially within the public sector. Understanding the specific challenges and opportunities faced by clients in this space will help you engage more effectively during interviews.
✨Tip Number 2
Network with professionals already working in client relationship roles or similar positions. Attend industry events or webinars to connect with potential colleagues and gain insights into what makes a successful Client Relationship Partner.
✨Tip Number 3
Prepare to discuss your experience in managing strategic accounts and driving customer satisfaction. Be ready to share specific examples of how you've successfully navigated complex client challenges and delivered value.
✨Tip Number 4
Research Informed Solutions thoroughly, including their recent projects and innovations. This knowledge will not only impress during your interview but also help you articulate how your skills align with their mission and values.
We think you need these skills to ace Client Relationship Partner
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client relationship management and digital services. Use specific examples that demonstrate your ability to build long-term relationships and drive customer satisfaction.
Craft a Compelling Cover Letter: In your cover letter, express your passion for digital transformation and how your skills align with the role of Client Relationship Partner. Mention any relevant certifications or experiences that showcase your expertise in the public sector.
Showcase Your Achievements: Quantify your achievements in previous roles, such as the growth of strategic accounts or successful project deliveries. This will help illustrate your commercial acumen and ability to deliver value to clients.
Research the Company: Familiarise yourself with the company's projects and values. Understanding their approach to digital transformation and their commitment to social and environmental sustainability will allow you to tailor your application and demonstrate your fit within their culture.
How to prepare for a job interview at Informed Solutions Ltd
✨Showcase Your Relationship-Building Skills
As a Client Relationship Partner, your ability to build and maintain strong client relationships is crucial. Prepare examples from your past experiences where you've successfully managed client accounts and driven satisfaction. Highlight how you’ve tackled challenges and fostered trust.
✨Demonstrate Commercial Acumen
Be ready to discuss your understanding of commercial strategies and how they apply to client success. Bring along examples of business cases you've developed or proposals you've crafted that led to significant outcomes. This will show your potential employer that you can add value to their strategic goals.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities in real-world scenarios. Think about complex challenges you've faced in previous roles and how you collaborated with teams to deliver effective solutions. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Research the Company and Its Values
Familiarise yourself with the company's culture, values, and recent projects. Understanding their commitment to innovation and social responsibility will help you align your answers with their mission. Be prepared to discuss how your personal values resonate with theirs.
