Social Value Coordinator

Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Charity Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Social Value Coordinator.

Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets; we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.

The objective of the role will be to support the Social Value Manager in the delivery of the organisations Social Value strategy by providing a comprehensive administrative support service, supporting the provision of charity services, and monitoring and supporting partners in recording and promoting Social Value outcomes. Day-to-day activities will involve:

• Building relationships in the supply chain
• Monitoring, promoting and ensuring defined Social Value outcomes
• Ongoing reporting
• Research
• Creation of marketing material
• Data input support and analysis
• Providing support in the completion of and assessing applications for funding
• Supporting the organisation and delivery of the annual dinner and awards event

The role would suit someone looking for their first career move in industry and out of their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include:

• Customer Services – A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
• Administrator/Executive Assistant – Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
• Housing/Property background - Experience as a Social Housing professional with subject matter expertise in Social Value, Assets, Property Services, Development or Building Safety looking for a new challenge.
• Procurement – Administration in a procurement department or previous work in Social Value.
• Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.

Essential Skills

• Self-starter with a positive approach with a background in an office environment, + customer services and/or administration
• A positive consultative approach, based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
• Task orientated with a strong work ethic.
• The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
• The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops.
• Strong MS Office skills.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
• A base understanding of procurement and social value.

As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping.

This role is hybrid based, with 50/50 time spent in an office in Birmingham, and time working from home. This is an exciting time to join the organisation, and your contribution will certainly be felt. In return, you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.

Interviews are available now, so please apply without delay to secure your appointment!