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- Tasks: Support and improve property management applications while providing top-notch help desk services.
- Company: Join a social enterprise focused on making a difference in the community.
- Benefits: Enjoy a competitive salary, excellent pension, and professional development opportunities.
- Why this job: Be part of a friendly team driving system enhancements for better customer service.
- Qualifications: Experience in systems support and property management applications is essential.
- Other info: Remote work with a focus on continual improvement and career growth.
The predicted salary is between 36000 - 60000 £ per year.
Are you an experienced Systems Analyst, Application Support Analyst or Systems Administrator? Do you have specific experience of supporting a property management application? Let Informed Recruitment help you to achieve your potential with an exciting opportunity for a Systems Improvement Officer to add their expertise to a team of application support specialists for a social enterprise offering you the opportunity to make a difference and take responsibility as part of a modern environment championing continual improvement.
The purpose of the role will be to provide application support, system development and maintenance including help desk support, handling telephone queries and deskside support. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call measuring quality resolutions and timing. You will also be involved in ad hoc project work, the investigation and root cause analysis of underlying system issues as well as helping with systems configuration, data conversion and testing where necessary.
Must Have:
- Experience providing at least second line support / systems administration on software applications.
- Systems Analysis & Improvement.
- Incident and problems management.
- Experience of supporting a property management application such as NEC Housing, MRI Housing, Capita ONE / OPENHousing, Aareon QL, Civica Cx, MIS ActiveH or similar.
- Office 365 applications.
- Experience working in an ITIL environment.
Nice to Have:
- Configuration.
- SQL scripting or querying.
- SharePoint.
- Information / Application Security.
- ITIL v3 certification.
- Azure.
As an individual, you will be analytical with excellent critical thinking skills. You will be a strong communicator both verbally and in presentation with a strong focus on customer. If this role describes you, then please apply without delay for the opportunity to continue your career with a driven yet friendly organisation embarking on a period of system enhancements designed to provide a better service to customers. The role is remotely based. Alongside a competitive salary, you will receive a solid benefits package that includes excellent pension, leave entitlement as well as training and professional development opportunities.
Housing Systems Improvement Officer employer: Informed Recruitment
Contact Detail:
Informed Recruitment Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Housing Systems Improvement Officer
✨Tip Number 1
Network like a pro! Reach out to your connections in the housing and IT sectors. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Prepare for those interviews by brushing up on your systems knowledge. Be ready to discuss your experience with property management applications and how you've tackled system issues in the past.
✨Tip Number 3
Show off your customer service skills! In your conversations, highlight how you've positively impacted user satisfaction and resolved queries effectively. This is key for roles focused on help desk support.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who are proactive about their job search.
We think you need these skills to ace Housing Systems Improvement Officer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Housing Systems Improvement Officer role. Highlight your experience with property management applications and any relevant systems analysis skills. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how your skills can contribute to our mission. Be sure to mention your customer satisfaction focus and any specific experiences that relate to the job description.
Show Off Your Technical Skills: Don’t forget to showcase your technical skills, especially if you have experience with SQL scripting or ITIL environments. We love seeing candidates who can demonstrate their analytical abilities and problem-solving skills in their application.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It helps us keep track of your application and ensures you don’t miss out on any important updates. Plus, it’s super easy to do!
How to prepare for a job interview at Informed Recruitment
✨Know Your Systems
Make sure you brush up on your knowledge of property management applications like NEC Housing or Civica Cx. Be ready to discuss your experience with these systems and how you've supported them in the past. This will show that you're not just familiar with the tools, but that you can effectively contribute to their improvement.
✨Showcase Your Analytical Skills
Prepare examples of how you've tackled system issues through root cause analysis. Think of specific incidents where your analytical skills made a difference. This will demonstrate your problem-solving abilities and your commitment to continual improvement, which is key for this role.
✨Customer Satisfaction is Key
Since the role focuses on help desk support, be ready to talk about how you've ensured customer satisfaction in previous positions. Share stories that highlight your communication skills and your ability to resolve issues efficiently while keeping users informed and happy.
✨Familiarise Yourself with ITIL Practices
If you have experience working in an ITIL environment, make sure to mention it. Prepare to discuss how you've applied ITIL principles in your work, especially in incident and problem management. This will show that you understand the importance of structured processes in delivering quality support.
