At a Glance
- Tasks: Lead customer service initiatives and build strong relationships in the housing and construction sectors.
- Company: Join a dynamic social enterprise expanding its customer service provision.
- Benefits: Competitive salary, car allowance, healthcare, generous holiday, and life assurance.
- Other info: Hybrid role with office time in Birmingham and travel around London.
- Why this job: Make a real impact in a growing organisation while developing your career.
- Qualifications: Experience in account management or social housing with strong relationship-building skills.
The predicted salary is between 44550 - 54450 £ per year.
Job Description
Are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services?
Or are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships?
If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the for the East Midlands/East of England area.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services.
You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.
Background
Well-trodden paths into this role include
- Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
- Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services.
Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
- Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
- Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
- Procurement and Supply Chain Management
Essential Skills
- Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
- The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
- A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
- A good understanding of creating value and managing costs.
- The ability to present at conferences, seminars, and workshops.
- Highly Desirable / Will Strengthen Application
- Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
- Experience of selling services to the property/housing sector within the West Midlands.
- An understanding of the commercial construction market and new development.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with some time spent in an office in Birmingham, some time working from home and ad hoc travel around the London region so a driving license is required for this post and costs will be catered for.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Head of Customer Services - Construction, Asset Management, Property Services, Housing employer: Informed Recruitment
Informed Recruitment is an excellent employer, offering a dynamic work environment in Liverpool that fosters professional growth and development. With a strong focus on project governance and coordination, employees benefit from a competitive salary, a comprehensive benefits package including a contributory pension and generous leave, and the chance to work on impactful projects within a progressive management consultancy. The hybrid working model promotes a healthy work-life balance while encouraging collaboration and innovation among team members.
