At a Glance
- Tasks: Lead customer service initiatives and build strong relationships in the housing and construction sectors.
- Company: Join a dynamic social enterprise expanding its customer service provision.
- Benefits: Competitive salary, car allowance, healthcare, generous holiday, and life assurance.
- Other info: Hybrid role with office time in Birmingham and travel around London.
- Why this job: Make a real impact in a growing organisation while developing your career.
- Qualifications: Experience in account management or social housing with strong relationship-building skills.
The predicted salary is between 44550 - 54450 £ per year.
Job Description
Are you an experienced Account Management, Customer Manager or Business Development professional with a successful track record of building relationships and selling services?
Or are you an experienced Social Housing professional with subject matter expertise in Housing, Asset Management, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships?
If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Head of Member Services for the for the East Midlands/East of England area.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services.
You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.
Background
Well-trodden paths into this role include
- Construction and Development – managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
- Customer Services / Account Management – A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services.
Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
- Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
- Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
- Procurement and Supply Chain Management
Essential Skills
- Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
- The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
- A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
- A good understanding of creating value and managing costs.
- The ability to present at conferences, seminars, and workshops.
- Highly Desirable / Will Strengthen Application
- Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
- Experience of selling services to the property/housing sector within the West Midlands.
- An understanding of the commercial construction market and new development.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders.
You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based, with some time spent in an office in Birmingham, some time working from home and ad hoc travel around the London region so a driving license is required for this post and costs will be catered for.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interview slots are available, so please apply without delay.
Head of Customer Services - Construction, Asset Management, Property Services, Housing employer: Informed Recruitment
Informed Recruitment is an excellent employer, offering a dynamic work environment in Liverpool that fosters professional growth and development. With a strong focus on project governance and coordination, employees benefit from a competitive salary, a comprehensive benefits package including a contributory pension and generous leave, and the chance to work on impactful projects within a progressive management consultancy. The hybrid working model promotes a healthy work-life balance while encouraging collaboration and innovation among team members.
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Services - Construction, Asset Management, Property Services, Housing
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Informed Recruitment. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Informed Recruitment before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Head of Customer Services - Construction, Asset Management, Property Services, Housing
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Informed Recruitment:Your cover letter is your chance to shine! Tell us why you want to work at Informed Recruitment specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Informed Recruitment!
How to prepare for a job interview at Informed Recruitment
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
