Customer Services Coordinator (wm)

Are you an experienced Customer Service Administrator, Office Manager, Administrator, Member Services Coordinator, Repairs Planner, Assets Officer, or Housing Officer? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Member Services Coordinator.

Informed Recruitment are a specialist provider of resources to the Housing & Property Technology markets, partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to support department heads to ensure outstanding customer services are provided to customers and supply chain partners.

Your day-to-day responsibilities will include:

• Engaging with and supporting members
• Drafting, sending, tracking & chasing new membership packs, as well as member review packs for existing members
• Compiling management, operational, and supply chain reports
• Identifying potential new members as well as conducting competitor analysis
• Attending member and operational meetings
• Spend monitoring
• Attending conferences and events
• Drafting social media content and managing bulk email communications
• Maintaining audit files
• Taking ownership of the accounts of smaller members
• Supporting contract pack creation
• Identifying additional opportunities to support members

The role would suit someone looking for their first career move following their first job, and/or someone looking for an organisation with a defined career path. Well-trodden paths into this role include:

• Customer Services / Account Management – A successful track record in Customer Services, looking after customer accounts, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
• Administrator/Executive Assistant – Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
• Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
• Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.

Essential Skills

• Self-starter with a positive approach and a background in customer services or account management.
• A consultative approach based on looking after customers, building positive relationships, and the ability to turn ideas into action and results.
• The ability to manage and prioritise multiple tasks concurrently and experience of having worked in a busy environment.
• The ability to engage with prospective customers in a face-to-face capacity at conferences, seminars, and workshops.
• Strong MS Office skills.

Highly Desirable / Will Strengthen Application

• Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
• A base understanding of procurement.

As an individual, you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping.

This role is hybrid based, with some time spent in an office in Birmingham and some time working from home. This is an exciting time to join the organisation and your contribution will certainly be felt. In return, you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot!