At a Glance
- Tasks: Secure new customers and market procurement solutions in social housing.
- Company: Join a dynamic social enterprise expanding its customer service provision.
- Benefits: Competitive salary, car allowance, healthcare, generous holiday, and life assurance.
- Other info: Hybrid role with travel; excellent growth opportunities await you!
- Why this job: Make a real impact in the social housing sector while developing your career.
- Qualifications: Experience in social housing, property services, or account management is essential.
The predicted salary is between 45000 - 48000 £ per year.
Are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services.
You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.
Background
- Social Housing / Property Asset Management background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
- Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
- Customer Services - Experience leading customer services functions, delivering services, building relationships.
- Membership Services - Leading functions designed for customers on subscription or membership services in a corporate environment.
- Account Management, Customer Success, & Business Development - A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services.
Any experience of working with procurement frameworks or within the sectors desirable.
Essential Skills
- Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
- The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
- A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
- A good understanding of creating value and managing costs.
- The ability to present at conferences, seminars, and workshops.
Highly Desirable / Will Strengthen Application
- Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
- Experience of selling services to the property/housing sector.
- An understanding of the commercial construction market and new development.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping.
This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for.
This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.
StudySmarter Expert Advice🤫
We think this is how you could land Account Manager, Social Housing in Cardiff
✨Get Involved in Local Property Events
Dive into local property expos and networking events! Real estate thrives on connections, so attending these events helps us meet potential employers and industry leaders, plus it's a chance to show off your enthusiasm for the field.
✨Connect with Local Agents on Social Media
Follow and engage with local real estate agents and firms on platforms like Instagram and LinkedIn. Sharing their posts and commenting with your insights can put you on their radar and might even lead to job opportunities at companies like Informed Recruitment.
✨Don’t Underestimate the Power of Cold Outreach
Got your eye on a specific company like Informed Recruitment? Don't hesitate to send a direct message or an email expressing your interest. Personalise your approach, maybe mentioning a recent listing or project of theirs, and it could set you apart from other candidates.
✨Utilise Property Management Platforms
Check out property management platforms and job boards tailored for the real estate sector. They often have exclusive listings, especially for full-time roles. Don't forget to visit Informed Recruitment's careers page directly; we love seeing passionate candidates applying through our website!
We think you need these skills to ace Account Manager, Social Housing in Cardiff
Some tips for your application 🫡
Show Your Real-Estate Savvy:When crafting your CV and cover letter, make sure to highlight any relevant experience in the real estate sector. If you've done internships, assistant roles, or even relevant coursework, lay it out clearly. We want to see your familiarity with market trends, property management, or any sales experience you've got under your belt!
Quantify Your Achievements:In real estate, numbers speak volumes! When detailing your past roles, use concrete figures to demonstrate your achievements. For example, mention how many properties you sold, the percentage increase in client satisfaction, or any successful negotiations. These metrics can give your application that extra punch it needs!
Tailor Your Documents for the Job:Every application should feel personal. When applying for the Account Manager, Social Housing role at Informed Recruitment, tweak your CV to focus on aspects that are important to them. If they value client relationships, emphasise your interpersonal skills. We want to see you aligning your experiences with what they're looking for!
Keep It Professional Yet Approachable:While we want you to show off your expertise, don't forget to let your personality shine through in your cover letter. A touch of friendliness can set you apart, especially in real estate where client interaction is key. Show that you're ready not just to work with the property but also with people!
How to prepare for a job interview at Informed Recruitment
✨Know Your Market Trends
In real estate, it’s all about staying ahead of the curve. Make sure we brush up on the latest market trends in the area where Informed Recruitment operates. Being able to discuss local property values, demand, and upcoming developments will show that we’re not just interested in the job, but genuinely invested in the industry.
✨Prepare for Scenario Questions
Expect some scenario-based questions during the interview. We might get asked how we’d handle different client situations or property evaluations. Preparing our responses for common real estate scenarios not only demonstrates our problem-solving skills but also shows that we can think on our feet in a client-facing role.
✨Showcase Your Connections
In full-time real estate, networking is key! Let’s think about our connections in the industry and what we can bring to Informed Recruitment. Whether it’s insights on prospective clients or relationships with local contractors, talking about these experiences can set us apart from other candidates.
✨Demonstrate Technical Savvy
Familiarity with different real estate software tools is a big plus. We should be ready to discuss any platforms we've used, whether it's for property management, CRM, or data analysis. Being comfortable with technology not only makes us more efficient, but also shows that we’re adaptable to the tools used at Informed Recruitment.
