At a Glance
- Tasks: Support customers and build relationships while managing administrative processes.
- Company: Join a dynamic social enterprise expanding in the Construction & Property Technology sectors.
- Benefits: Enjoy a competitive salary, car allowance, healthcare, and generous holiday package.
- Other info: Hybrid role with opportunities for growth and development in a collaborative team.
- Why this job: Make a real impact in customer success and enhance your career in a supportive environment.
- Qualifications: Experience in customer service or account management is essential; strong administrative skills are a must.
The predicted salary is between 37500 - 37500 € per year.
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Customer Success Manager. Informed Recruitment are a specialist provider of resource to the Construction & Property Technology markets, partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.
The objective of the role will be to support department heads to ensure outstanding customer services are provided to customers and supply chain partners. Your day-to-day responsibilities will include:
- Engaging with and supporting members
- Drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members
- Compiling management, operational, and supply chain reports
- Identifying potential new members as well as conducting competitor analysis
- Attending member and operational meetings
- Spend monitoring
- Attending conferences and events
- Drafting social media content and managing bulk email communications
- Maintaining audit files
- Taking ownership of the accounts of smaller members
- Supporting contract pack creation
- Identifying additional opportunities to support members
Background
Well-trodden paths into this role include:
- Customer Services / Customer Success / Account Management - A successful track record in account management/customer success management/customer service management with experience in looking after customers, building relationships, and promoting services. Experience working with procurement frameworks or within the housing or property sectors would be beneficial.
- Office Manager - Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
- Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety.
- Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors.
- Construction and Development - Managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.
Essential Skills
- Self-starter with a positive approach and a background in customer services or account management.
- A consultative approach based on looking after customers, building positive relationships, and the ability to turn ideas into action and results.
- Strong administrative skills, and the ability to manage multiple tasks concurrently.
- A good understanding of creating value and managing costs.
- The ability to engage with prospective customers at conferences, seminars, and workshops.
- Strong MS Office skills.
Highly Desirable / Will Strengthen Application
- Experience of the current Construction or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
- A base understanding of procurement.
As an individual, you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham and some time working from home. Other team members are based in South Birmingham and Worcestershire.
This is an exciting time to join the organisation and your contribution will certainly be felt. In return, you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance.
Interviews are available now, so please apply without delay to secure your slot!
Customer Success Manager in Birmingham employer: Informed Recruitment
Informed Recruitment is an exceptional employer, offering a dynamic work environment that fosters professional growth and development. With a strong focus on customer success and relationship building, employees enjoy a supportive culture that values their contributions, alongside competitive benefits such as a generous holiday allowance, healthcare, and a car allowance. Located in Birmingham, this hybrid role allows for flexibility while being part of a passionate team dedicated to making a positive impact in the Construction and Property Technology sectors.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager in Birmingham
✨Tip Number 1
Network like a pro! Attend industry events, conferences, and seminars where you can meet potential employers and showcase your skills. Remember, it's all about building those relationships!
✨Tip Number 2
Be proactive! Don’t just wait for job openings to pop up. Reach out to companies you admire and express your interest in working with them. A little initiative can go a long way!
✨Tip Number 3
Prepare for interviews by researching the company and its culture. Tailor your responses to show how your experience aligns with their needs. Confidence is key, so practice makes perfect!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect with us directly.
We think you need these skills to ace Customer Success Manager in Birmingham
Some tips for your application 🫡
Tailor Your Application:Make sure to customise your CV and cover letter for the Customer Success Manager role. Highlight your relevant experience in customer service and account management, and show us how you can build relationships and support customers effectively.
Showcase Your Skills:We want to see your strong administrative skills in action! Mention any experience you have with managing multiple tasks, creating reports, or engaging with stakeholders. This will help us understand how you can contribute to our team.
Be Authentic:Let your personality shine through in your application. We value a positive approach and a self-starter attitude, so don’t be afraid to share your passion for customer success and how you’ve made a difference in previous roles.
Apply Through Our Website:To make sure your application gets to us quickly, apply directly through our website. It’s the best way to ensure we see your application and can get back to you as soon as possible!
How to prepare for a job interview at Informed Recruitment
✨Know Your Customer Success Fundamentals
Make sure you brush up on the key principles of customer success management. Understand how to build relationships and support customers effectively, as this role is all about ensuring outstanding service. Be ready to share examples from your past experiences that highlight your ability to engage with customers and resolve their issues.
✨Showcase Your Administrative Skills
Since the role involves managing multiple tasks like drafting membership packs and compiling reports, be prepared to discuss your organisational skills. Bring examples of how you've successfully managed administrative processes in previous roles, and demonstrate your proficiency with MS Office tools, as they will be crucial for this position.
✨Research the Company and Industry
Familiarise yourself with the company’s mission and values, especially since they are a social enterprise. Additionally, understanding current trends in the construction and property sectors will give you an edge. This knowledge will help you answer questions more effectively and show your genuine interest in the role.
✨Prepare Questions for Your Interviewers
Interviews are a two-way street, so think of insightful questions to ask your interviewers. Inquire about their expectations for the Customer Success Manager role or how they measure success in customer relationships. This not only shows your enthusiasm but also helps you gauge if the company is the right fit for you.
