Job Description
Are you an experienced in application support to 2nd / 3rd line? Do you have experience supporting software solutions? If this describes you then let Informed Recruitment help you achieve your potential with an exciting opportunity for an Application & Support Analyst for a respected & established social enterprise in the midst of a digital transformation programme and that we are delighted to partner with. On offer is a six-month contract outside of IR35.
The main purpose of this role will be to ensure the provision for a second and/or third line support service on internal application services. You will do this by ensuring that, on a day-to-day basis, you resolve tickets and issues raised by clients in accordance with internal service levels, processes, and procedures. You will be positive and customer satisfaction driven in the provision of help desk services over ticket and call, measuring quality, resolutions, and timing. You will also be involved in ad hoc project work, the investigation & root cause analysis of underlying system issues, as well as helping with systems configuration, data conversion and testing where necessary.
Must Have
- Experience providing 2nd/3rd line support on housing software applications
- Experience of working with and supporting social housing management systems to systems administrator level (Such as Civica Cx Housing, MRI Enterprise/Orchard Housing/Capita One/OPENHousing, NEC Housing, Aareon QL/Homemaster/ActiveH, Rubixx, or similar)
- Customer service driven, you will be able to display a high standard of issue resolution and problem management.
- Experience of investigating underlying systems issues with associated root cause analysis.
- Previous experience leading, mentoring or line managing first line members of staff.
Nice to Have
- SQL scripting skills to interrogate data sets, or SQL Server administration skills
- Reporting skills (using tools such as Power BI, SSRS, Business Objects, Crystal reports, etc)
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders and have experience integrating business systems and processes. You will also be highly analytical with a keen eye for problem solving. This role is home based. Please apply swiftly to avoid disappointment.
Application Support Officer - Housing System employer: Informed Recruitment
Informed Recruitment is an exceptional employer that prioritises employee growth and development within a collaborative and supportive work culture. Located in a vibrant area, we offer competitive benefits and unique opportunities to engage in meaningful projects that drive transformation and improvement in the property sector. Join us to be part of a team that values your contributions and fosters a dynamic environment for professional advancement.
