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- Tasks: Provide top-notch IT support, manage incidents, and assist with maintenance tasks.
- Company: Join a forward-thinking organisation in Kent focused on employee development.
- Benefits: Enjoy a hybrid work model and potential for permanent employment.
- Why this job: Be part of a close-knit team that values customer satisfaction and creative problem-solving.
- Qualifications: Previous 1st line IT support experience and knowledge of Office 365 and Windows 10/11 required.
- Other info: Quick interview slots available for motivated applicants.
The predicted salary is between 28800 - 43200 £ per year.
Are you an IT Support professional with some commercial 1st line experience looking for your next career move? Are you customer focused, with base experience of supporting Office 365, Windows 10/11, Active Directory and some networking skills? We are currently recruiting for a customer focussed 1st line Service Desk Support Officer with a forward thinking & evolving organisation in Kent that are committed to employee development.
They are specifically looking for a personable individual, that is committed to customer satisfaction and with a ‘can do - will do’ enthusiastic approach to their work. This consideration will take equal precedence with technical skills when shortlisting for this initial 3-month contract inside IR35. This is a hybrid role split equally between home and an office in Kent.
The purpose of the role will be to provide a high quality, professional and responsive support service, ensuring high levels of customer satisfaction and helping the IT Manager to deliver overall strategy.
Your day-to-day responsibilities would include:
- Provision of a high quality, customer focussed support service
- Managing the support of both internal and external clients
- Timely logging, monitoring, resolutions and closing of incidents and queries
- Assisting with preventative maintenance, audio-visual set up and support, security, compliance with policy & procedure, projects, documentation, and reporting
Essential:
- Previous commercial 1st Line Help Desk or IT Support experience
- Experience of installation, configuration and troubleshooting of systems, network, and hardware issues
- Windows 10/11 desktop support
- Microsoft Office 365
- Active Directory administration
- Some general networking skills to include TCP/IP
- Remote User Support (VPN/Terminal Services) & Remote Desktop Service Host
- PC/Laptop Hardware Support
Desirable:
- Virtualisation (Hyper-V ideally, but also Citrix or VMware)
- Windows Server 2012/2016
- Anti-virus and backup solutions
- SharePoint
- Telephony & Mobile Devices
- CRM software
- Further networking skills - TCP/IP, DNS, firewalls, switches, routers, etc.
- Any suitable certification, Microsoft, ITIL, PRINCE2 or similar
As an individual you will be customer-focused with a good customer facing/telephone manner, positive, and driven to resolve issues in a timely and effective manner using creative problem solving. If this sounds like the next step in your career, please apply without delay as interview slots are available quickly for suitable and motivated applicants to join a small, close-knit, IT support team with the possibility of permanent employment. This is a hybrid role split equally between home and an office in Kent. Apply now to find out more.
IT Service Desk Officer / Help Desk Support employer: Informed Recruitment Limited
Contact Detail:
Informed Recruitment Limited Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Service Desk Officer / Help Desk Support
✨Tip Number 1
Make sure to highlight your customer service skills during any conversations or interviews. Since the role emphasises a customer-focused approach, demonstrating your ability to handle customer queries effectively will set you apart.
✨Tip Number 2
Familiarise yourself with the specific technologies mentioned in the job description, such as Office 365 and Windows 10/11. Being able to discuss these tools confidently can show your readiness for the role.
✨Tip Number 3
Prepare to discuss your problem-solving strategies. The role requires creative solutions to IT issues, so think of examples where you've successfully resolved technical problems in the past.
✨Tip Number 4
Network with current or former employees of the company if possible. They can provide insights into the company culture and expectations, which can help you tailor your approach during the application process.
We think you need these skills to ace IT Service Desk Officer / Help Desk Support
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your relevant experience in IT support, particularly your 1st line help desk experience. Emphasise your skills with Office 365, Windows 10/11, and Active Directory, as these are key requirements for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your customer-focused approach and enthusiasm for the role. Mention specific examples of how you've resolved issues in previous positions and your commitment to customer satisfaction.
Highlight Technical Skills: In your application, clearly outline your technical skills, especially those mentioned in the job description such as networking skills, remote user support, and any relevant certifications. This will help demonstrate your suitability for the position.
Showcase Soft Skills: Don't forget to mention your soft skills, such as communication and problem-solving abilities. The company is looking for a personable individual, so highlight experiences where you've successfully interacted with customers or worked in a team.
How to prepare for a job interview at Informed Recruitment Limited
✨Showcase Your Customer Focus
Since the role emphasises customer satisfaction, be prepared to share examples of how you've successfully resolved issues for clients in the past. Highlight your ability to communicate effectively and maintain a positive attitude, even under pressure.
✨Demonstrate Technical Proficiency
Brush up on your knowledge of Windows 10/11, Office 365, and Active Directory. Be ready to discuss specific troubleshooting scenarios you've encountered and how you resolved them. This will show that you have the technical skills required for the job.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving abilities. Think of common IT issues and how you would approach resolving them. Practising these scenarios can help you articulate your thought process during the interview.
✨Express Enthusiasm for Continuous Learning
The company values employee development, so express your eagerness to learn and grow within the role. Mention any relevant certifications or training you are pursuing or plan to pursue, as this demonstrates your commitment to professional growth.
