At a Glance
- Tasks: Support customers, build relationships, and manage administrative processes effectively.
- Company: Join Informed Recruitment, a specialist in construction resources.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic role with opportunities to attend conferences and develop your skills.
- Why this job: Make a real difference by enhancing customer success in the construction sector.
- Qualifications: Experience in customer service or account management is essential.
The predicted salary is between 35000 - 45000 € per year.
Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Customer Success Manager.
Informed Recruitment is a specialist provider of resources to the Construction sector, including:
- Drafting, sending, tracking, and chasing new membership packs
- Compiling management, operational, and supply chain reports
- Identifying potential new members and conducting competitor analysis
- Attending member and operational meetings
- Monitoring spend
- Attending conferences and events
- Drafting social media content and managing bulk email communications
- Maintaining audit files
- Taking ownership of the accounts of smaller members
- Supporting contract pack creation
- Identifying additional opportunities to support members
Background:
- Customer Services / Customer Success / Account Management – A successful track record in account management, customer success, or customer service management with experience in looking after customers, building relationships, and promoting services.
- Office Manager – Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
- Property background – Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development, or Building Safety.
- Supply Chain / Merchants – Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, and/or Property services sectors.
- Construction and Development – Managing customer service, accounts, or administration for construction companies and development.
Customer Success Manager employer: Informed Recruitment Limited
Informed Recruitment is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. Located in a vibrant area, we provide our Customer Success Managers with unique opportunities to engage with industry professionals, attend conferences, and contribute to meaningful projects within the construction and property sectors. Our commitment to supporting our team ensures that you will not only excel in your role but also enjoy a fulfilling career path with us.
Contact Detail:
Informed Recruitment Limited Recruiting Team
StudySmarter Expert Advice🤫
We think this is how you could land Customer Success Manager
✨Tip Number 1
Network like a pro! Reach out to your connections in the industry and let them know you're on the hunt for a Customer Success Manager role. You never know who might have the inside scoop on an opportunity or can put in a good word for you.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Understand their customer success strategies and think about how your experience aligns with their needs. This will help you stand out as someone who’s genuinely interested in the role.
✨Tip Number 3
Showcase your skills through real-life examples. When discussing your experience, highlight specific situations where you’ve successfully managed customer relationships or improved processes. This makes your application memorable and relatable.
✨Tip Number 4
Don’t forget to apply through our website! We’re always looking for passionate individuals to join our team. Plus, it gives you a chance to showcase your enthusiasm for the role right from the start.
We think you need these skills to ace Customer Success Manager
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Customer Success Manager role. Highlight your experience in customer service, account management, and any relevant industry knowledge. We want to see how your background fits with what we do!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can contribute to our team. Be genuine and let your personality come through.
Showcase Your Achievements:Don’t just list your responsibilities; showcase your achievements! Use specific examples of how you've improved processes or built relationships in previous roles. We love to see results!
Apply Through Our Website:We encourage you to apply through our website for a smoother application process. It helps us keep everything organised and ensures your application gets the attention it deserves!
How to prepare for a job interview at Informed Recruitment Limited
✨Know Your Customer Success Basics
Make sure you brush up on the fundamentals of customer success management. Understand key metrics like NPS (Net Promoter Score) and CSAT (Customer Satisfaction Score). Being able to discuss these concepts confidently will show that you’re serious about the role.
✨Showcase Your Relationship-Building Skills
Prepare examples from your past experiences where you successfully built relationships with customers. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will help demonstrate your ability to connect with clients and support their needs effectively.
✨Familiarise Yourself with the Industry
Since the role involves working within the housing and construction sectors, do some research on current trends and challenges in these industries. Being knowledgeable about procurement frameworks and supply chain processes will give you an edge during the interview.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare thoughtful questions about the company’s approach to customer success and how they measure success in this role. This shows your genuine interest and helps you assess if the company is the right fit for you.
