At a Glance
- Tasks: Lead customer success initiatives and build strong relationships with clients in the housing sector.
- Company: Join a dynamic social enterprise focused on expanding customer service provision.
- Benefits: Enjoy a competitive salary, car allowance, healthcare, and generous holiday package.
- Other info: Hybrid role with travel opportunities and excellent career growth potential.
- Why this job: Make a real impact in the housing industry while developing your career.
- Qualifications: Experience in account management or customer success, preferably in social housing.
The predicted salary is between 50000 - 65000 £ per year.
Are you an experienced Account Manager, Customer Success Manager, Customer Services Manager, Member Services Manager, or Business Development professional with a successful track record of building relationships and selling services? Or are you an experienced Social Housing professional with subject matter expertise in Housing, Assets, Property Services &/or Construction and Building Safety with a consultative approach and the ability to cultivate business relationships? If either description fits, or you can bring both to the table, then let Informed Recruitment help you achieve your potential with an exciting opportunity as Head of Member Services.
Informed Recruitment are a specialist provider of resource to the Housing & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision. The objective of the role will be to secure new customers to a consortium for procurement solutions & services that offers customers access to group procurement, economies of scale and scope, preferential offers, and rapid access to a range of vetted services within Asset Management, Property Services, Compliance, Construction, Building Safety & Development across products, materials, and services. You will be responsible for marketing the service, and the products and solutions that it contains, to new and existing customers in the market across the West Midlands to generate growth.
Background
- Account Management, Customer Success, & Business Development - A successful track record as a business development/account management/customer service management professional with a successful track record of effective new business development, looking after customers, and building relationships and selling services. Any experience of working with procurement frameworks or within the sectors desirable.
- Customer Services - Experience leading customer services functions, delivering services, building relationships.
- Membership Services - Leading functions designed for customers on subscription or membership services in a corporate environment.
- Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
- Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
Essential Skills
- Self-starter with a positive approach that is happy and motivated to be target driven but work in a team environment that understands social value.
- The capability to sell services, products or concepts to procurement, assets, property services, and development professionals.
- A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
- A good understanding of creating value and managing costs.
- The ability to present at conferences, seminars, and workshops.
Highly Desirable / Will Strengthen Application
- Experience of the current Social Housing market, including current issues within development, compliance, building safety, property services and/or strategic asset management.
- Experience of selling services to the property/housing sector within the West Midlands.
- An understanding of the commercial construction market and new development.
As an individual you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous record keeping. This role is hybrid based with some travel, ad-hoc attendance at offices in London & Birmingham, as well as time spent at client sites in and around Wales, exhibitions, and conferences - so a driving license is required for this post, and costs will be catered for. This is an exciting time to join the organisation and your contribution will certainly be felt, in return you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interview slots are available, so please apply without delay.
Locations
Head of Customer Success in Cardiff, Wales employer: Informed Recruitment Limited
Informed Recruitment is an exceptional employer, offering a dynamic work environment that fosters professional growth and collaboration. With a strong focus on social value and customer success, employees benefit from a competitive salary, comprehensive healthcare, and generous holiday allowances, all while contributing to meaningful projects in the Housing & Property Technology sectors across the West Midlands. The hybrid working model allows for flexibility and engagement with diverse stakeholders, making it an ideal place for driven professionals looking to make a significant impact.
Contact Details:
Informed Recruitment Limited Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Customer Success in Cardiff, Wales
✨Tip Number 1
Network like a pro! Get out there and connect with people in the industry. Attend events, join online forums, and don’t be shy about reaching out to potential contacts on LinkedIn. Building relationships can open doors that applications alone can't.
✨Tip Number 2
Prepare for those interviews! Research the company and its values, especially if they’re in the housing or property sector. Tailor your answers to show how your experience aligns with their needs, and don’t forget to have some questions ready to show your interest.
✨Tip Number 3
Showcase your success stories! When you get the chance to chat with recruiters or during interviews, share specific examples of how you've built relationships and driven results in previous roles. Numbers and outcomes speak volumes!
✨Tip Number 4
Apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge. Plus, it’s super easy to keep track of your applications and updates all in one place.
We think you need these skills to ace Head of Customer Success in Cardiff, Wales
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Head of Customer Success role. Highlight your experience in account management, customer success, or any relevant fields that align with the job description. We want to see how your background fits perfectly with what we're looking for!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to tell us why you're the perfect fit for this role. Share specific examples of how you've built relationships and sold services in the past. We love a good story that showcases your skills!
Showcase Your Achievements:Don't just list your responsibilities; show us what you've achieved! Use numbers and metrics where possible to demonstrate your impact in previous roles. We’re all about results, so let’s see how you’ve made a difference!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets into the right hands. Plus, it shows us you’re serious about joining our team at StudySmarter!
How to prepare for a job interview at Informed Recruitment Limited
✨Know Your Stuff
Make sure you brush up on the latest trends and challenges in the social housing market. Familiarise yourself with procurement frameworks and how they apply to asset management and property services. This knowledge will help you demonstrate your expertise and show that you're genuinely interested in the role.
✨Showcase Your Relationship-Building Skills
Prepare examples of how you've successfully built and maintained relationships in previous roles. Think about specific instances where your consultative approach led to positive outcomes for customers. This will highlight your ability to connect with stakeholders and drive business growth.
✨Be Ready to Sell
Since the role involves marketing services and solutions, practice your pitch! Be prepared to explain how you would present the consortium's offerings to potential clients. Tailor your approach to reflect the needs of the housing and property sectors, showcasing your understanding of their pain points.
✨Demonstrate Your Analytical Skills
Come equipped with examples of how you've used data to inform decisions or solve problems in past roles. Highlight your meticulous record-keeping and analytical abilities, as these are crucial for managing costs and creating value in this position.
