Customer Success Manager in Birmingham

Are you an experienced Customer Services Manager, Office Manager, Administrative Lead, or Member Services Manager? Can you take ownership of administrative processes whilst supporting customers and building relationships? If this description fits, then let Informed Recruitment help you achieve your potential with an exciting opportunity as a Customer Success Manager. Informed Recruitment are a specialist provider of resource to the Construction & Property Technology markets, we are delighted to be partnering with a Social Enterprise undertaking an exciting expansion and looking to bolster their customer service provision.

The objective of the role will be to support department heads to ensure outstanding customer services are provided to customers and supply chain partners. Your day-to-day responsibilities will include:

• Engaging with and supporting members
• Drafting, sending, tracking & chasing new membership packs, as well as member reviews packs for existing members
• Compiling management, operational, and supply chain reports
• The identification of potential new members as well as competitor analysis
• Attending member and operational meetings
• Spend monitoring
• Attending conferences and events
• Drafting social media content and managing bulk email communications
• Maintaining audit files
• Taking ownership of the accounts of smaller members
• Supporting contract pack creation
• Identifying additional opportunities with which to support members

Background

Well-trodden paths into this role include:

• Customer Services / Customer Success / Account Management - A successful track record as an account management/customer success management/customer service management professional with a successful track record of looking after customers, building relationships, and promoting services. Any experience of working with procurement frameworks or within the housing or property sectors would be beneficial.
• Office Manager - Experience in taking responsibility for the smooth running of office processes and documentation to provide a seamless and efficient customer experience.
• Property background - Experience as a Social Housing professional with subject matter expertise in Assets, Property Services, Development or Building Safety looking for a new challenge.
• Supply Chain/Merchants - Experience working within the supply chain providing materials, goods, and services to the Housing, Construction, Building Safety, Asset Management, &/or Property services sectors with knowledge of the relevant goods, services, prices, and people.
• Construction and Development - Managing customer service, accounts, or administration for construction companies, development & regeneration, or modular builders.

Essential Skills

• Self-starter with a positive approach with a background in customer services or account management.
• A consultative approach based on looking after customers, building positive relationships, and with the ability to turn ideas into action and results.
• Strong administrative skills, and the ability to manage multiple tasks concurrently.
• A good understanding of creating value and managing costs.
• The ability to engage with prospective customers at conferences, seminars, and workshops.
• Strong MS Office skills.

Highly Desirable / Will Strengthen Application

• Experience of the current Construction, or Property Asset Management market(s), including current issues within development, compliance, building safety, property services, construction, and/or property asset management.
• A base understanding of procurement.

As an individual, you will be an excellent communicator, adept at liaising at all levels with a variety of stakeholders. You will also be highly analytical with a keen eye for problem solving and meticulous attention to detail & record keeping. This role is hybrid based, with some time spent in an office in Birmingham, some time working from home. Other team members are based in South Birmingham and Worcestershire. This is an exciting time to join the organisation and your contribution will certainly be felt. In return, you will receive a very competitive salary, car allowance, life assurance, healthcare and benefits package with a generous holiday allowance. Interviews are available now, so please apply without delay to secure your slot!