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For Companies At a Glance
- Tasks: Manage requirements and improve processes using ServiceNow while collaborating with teams.
- Company: Join Iron Mountain Data Centers, a leader in data management solutions.
- Benefits: Enjoy a competitive salary, flexible remote work, and comprehensive health plans.
- Why this job: Be the bridge between business needs and tech, making a real impact.
- Qualifications: Experience with ServiceNow or similar platforms and strong analytical skills.
- Other info: 100% remote role with opportunities for growth in a global organisation.
The predicted salary is between 36000 - 60000 £ per year.
Iron Mountain Data Centers is seeking a proactive and effective ServiceNow Business Analyst to join our Service Management team. In this role, you are the essential link between business needs and the ServiceNow platform. You will work closely with our Platform Architect to lead the evolution of our functional designs. This role is 100% remote for candidates based in the UK, Hungary, or Poland.
What You'll Do (Responsibilities)
- Requirements Management: Manage the complete requirements lifecycle—from elicitation and functional specification to technical design alignment and final validation. Capture and simplify business requirements directly within ServiceNow and curate a prioritized product backlog.
- Process Improvement & Platform Strategy: Proactively analyze current processes to address inefficiencies and design future-state workflows that use automation. Collaborate with the Platform Architect to transform long-term strategy into actionable user stories.
- Stakeholder Liaison & Leadership: Serve as the primary liaison between business and development teams, ensuring all parties agree on acceptance criteria. Act as a Scrum Master or core contributor, driving cross-functional collaboration and facilitating negotiations to resolve issues.
- Platform Advocacy: Serve as the Subject Matter Expert (SME) for all active modules and identify in-platform enhancements to improve user experience and ensure adherence to documented processes.
What You'll Bring (Skills & Qualifications)
- Experience: Proven experience on ServiceNow, Salesforce, or similar building management systems/CRM. Experience in the data center or REIT industry is preferred.
- Technical Expertise: Proficiency with the ServiceNow platform and Enterprise product suite, along with knowledge of the ITIL service management framework.
- Agile Proficiency: Solid experience with Agile/Scrum methodologies, including project ceremonies and artifacts.
- Analytical Skills: Strong critical thinking and structured problem-solving abilities with the capability to perform impact, gap, and cost/benefit analyses.
- Communication: Excellent technical writing and verbal communication skills; able to articulate complex concepts to both technical and executive audiences.
- Education/Certifications: A Bachelor's degree in Engineering, IT/IS, or a related field (or professional certification). A ServiceNow System Administration Certification is highly desired.
What We Offer (Benefits)
- Location: 100% remote role from the UK, Hungary, or Poland
- Competitive Compensation: Salary and benefits aligned with your experience
- Work-Life Balance: Flexible work options and alternative arrangements to support your personal needs
- Health & Wellness: Comprehensive health, wellness, and retirement plans
- Growth: Opportunities for continuous learning and professional growth within a global organization
Equal Employment Opportunity
Iron Mountain is an equal opportunity employer. If you have a physical or mental disability that requires special accommodations, please let us know by emailing accommodationrequest@ironmountain.com.
Business Analyst in Slough employer: Information Technology
Contact Detail:
Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Business Analyst in Slough
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at virtual events. A friendly chat can lead to opportunities that aren’t even advertised yet.
✨Tip Number 2
Prepare for those interviews! Research the company and practice common questions. We want you to feel confident and ready to showcase your skills as a Business Analyst.
✨Tip Number 3
Show off your expertise! Create a portfolio or case studies that highlight your experience with ServiceNow or similar platforms. This will help you stand out from the crowd.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who are proactive!
We think you need these skills to ace Business Analyst in Slough
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Business Analyst role. Highlight your experience with ServiceNow and any relevant projects you've worked on. We want to see how your skills align with what we're looking for!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about this role and how you can contribute to our team. Be sure to mention your experience with Agile methodologies and process improvement.
Showcase Your Communication Skills: As a Business Analyst, communication is key. In your application, demonstrate your ability to articulate complex ideas clearly. We love seeing examples of how you've successfully liaised between technical and non-technical teams.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you're proactive—just what we like to see!
How to prepare for a job interview at Information Technology
✨Know Your ServiceNow Inside Out
Make sure you brush up on your ServiceNow knowledge before the interview. Understand its functionalities, especially those relevant to business analysis. Be ready to discuss how you've used it in past roles and how you can leverage it to meet the company's needs.
✨Showcase Your Analytical Skills
Prepare examples that highlight your analytical skills and problem-solving abilities. Think of specific instances where you've identified inefficiencies and proposed solutions. This will demonstrate your capability to improve processes and contribute to the platform strategy.
✨Communicate Clearly and Confidently
Practice articulating complex concepts in a simple manner. Since you'll be liaising between technical and non-technical teams, being able to communicate effectively is key. Consider doing mock interviews with friends or colleagues to refine your delivery.
✨Familiarise Yourself with Agile Methodologies
Since the role involves Agile/Scrum methodologies, make sure you're comfortable discussing these frameworks. Be prepared to share your experiences with project ceremonies and how you've contributed to cross-functional collaboration in previous roles.
