We are looking for a reliable and customer-focused IT Technician to provide day-to-day technical support to users and help keep our computer systems, devices and software running smoothly. The successful candidate will respond to support requests, diagnose technical issues and explain solutions clearly to colleagues or customers. Key responsibilities
- Respond to IT support requests by phone, email, helpdesk system or in person.
- Diagnose and resolve common hardware, software, operating system and connectivity issues.
- Set up, configure and maintain desktop computers, laptops, printers, mobile devices and related equipment.
- Install and update approved software, operating systems and security patches.
- Assist with user accounts, passwords, access permissions and basic Microsoft 365 or similar business applications.
- Troubleshoot network, Wi‑Fi, VPN and peripheral-device problems, escalating complex faults when required.
- Record support requests, troubleshooting steps and resolutions accurately in the ticketing system or IT records.
- Help maintain data security, backups and IT procedures in line with company policies.
- Provide clear guidance to users and help them use technology safely and effectively.
- Monitor equipment, report recurring issues and support routine IT maintenance.
- Good problem-solving and troubleshooting skills.
- Clear communication and a helpful, customer-focused approach.
- Basic knowledge of Windows computers, common business software and computer hardware.
- Ability to prioritise requests, manage time and keep accurate records.
- Willingness to learn, follow procedures and escalat*??* issues appropriately.
Desirable
- Previous experience in an IT support, helpdesk or technical support role.
- Knowledge of Microsoft 365, user account administration, networking or remote-support tools.
- A relevant IT qualification or recognised technical certification.
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IT Technician / IT User Support Technician - \"Matsonns Ltd\" - Romford employer: Information Technology
Join a dynamic and supportive team in New Barnet, where your skills as a 2nd Line IT Support Engineer will be valued and nurtured. Our company fosters a collaborative work culture that prioritises employee growth through continuous training and development opportunities, ensuring you can advance your career while making a meaningful impact in the IT sector.
