At a Glance
- Tasks: Provide tech support, troubleshoot issues, and manage IT systems for optimal performance.
- Company: Join Storm IT Limited, a reputable company in New Barnet with a dynamic team.
- Benefits: Competitive salary, professional development, and a supportive work environment.
- Other info: Opportunity to grow your career in a fast-paced, collaborative setting.
- Why this job: Be part of a skilled team and tackle exciting IT challenges every day.
- Qualifications: Experience in 2nd Line Support, strong IT knowledge, and excellent problem-solving skills.
The predicted salary is between 30000 - 40000 £ per year.
Responsibilities
- Provide technical support and assistance to employees on IT-related issues including hardware, software, and networking.
- Troubleshoot and resolve hardware and software problems in a timely manner.
- Perform system administration tasks such as user account management, Active Directory updates, and software installations.
- Monitor and maintain IT systems to ensure optimal performance and reliability.
- Collaborate with internal teams to implement IT solutions and improvements.
- Respond to and resolve support tickets efficiently.
- Document technical procedures and solutions for future reference.
- Assist in the setup and configuration of new IT equipment and software.
- Liaise with external vendors and service providers when necessary.
Qualifications
- Proven experience as a 2nd Line Support Engineer or similar role.
- Experience working for an MSP is advantageous.
- Solid understanding of IT systems, networking, and infrastructure.
- Hands‑on experience with Windows operating systems, Active Directory, and Microsoft Office suites.
- Experience working across the Microsoft 365 (Share Point, Teams, Office 365, Intune & Entra ID).
- Experience with hardware troubleshooting and software installations.
- Excellent problem‑solving skills and attention to detail from 1st to 2nd line level.
- Effective collaborator and communicator at all levels who uses initiative and shares skills.
- Ability to work independently and as part of a team.
- Demonstrates professionalism and positivity to the team and end users by displaying good customer‑facing practices.
- Demonstrated ability to quickly learn new skills.
- Works well under pressure, prioritises work streams and de‑legates or escalates when required.
About the Role
We are looking for a proactive and skilled 2nd Line Support Engineer who wants a new challenge in a reputable company based in the New Barnet area.
If you meet the above qualifications, we encourage you to apply and join our talented team.
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We think you need these skills to ace IT Support Analyst - Storm IT Limited - New Barnet in London
Technical Support
Hardware Troubleshooting
Software Installation
Networking
Active Directory
Windows Operating Systems
Microsoft 365 (SharePoint, Teams, Office 365, Intune & Entra ID)
