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- Tasks: Assist with software issues, networking problems, and computer repairs.
- Company: Join a dynamic team focused on growth and positive impact.
- Benefits: Gain hands-on experience and develop your tech skills in a supportive environment.
- Why this job: Be part of an exciting expansion while making a difference in the tech community.
- Qualifications: Bachelor's degree or equivalent experience; strong communication and technical skills required.
- Other info: Opportunity to work with cutting-edge technology and collaborate with passionate professionals.
The predicted salary is between 30000 - 42000 £ per year.
**A CALL TO ACTION VOLUNTEERS:** Dear New Earthers and Resonant Hearts,
Due to the exciting expansion in manifestation and growth we are happily experiencing, the Technical Support Team is looking for a Help Desk Technician (Tiers 1, 2, 3). As a Help Desk Technician, you will report to the Director of Information Technology.
IT Helpdesk is responsible for all first-level issues, including assisting with software issues, light networking problems, software installation, computer deployment/prep/cleaning/repair, malware cleaning, and related topics. The role requires a passion for contribution to the organization and direct feedback and consultation with development engineers on problem resolution.
Required Skills:
- Strong interpersonal, people, and written communication skills; team-based work experience is beneficial but not required.
- Experience supporting, repairing, and deploying Windows desktop OS computers.
- Networking experience supporting firewalls, switches, routers, and access points.
- Managing workload in a ticket-based helpdesk system.
- Providing documentation of work performed for internal and customer needs.
- Experience with Telephony/VOIP.
- Certifications such as A+, Network+, Security+, or Microsoft certifications.
- Knowledge of DNS, DHCP, TCP/IP.
- Experience with Active Directory and Exchange.
Technical Experience:
- HTML5
- CSS3
- JavaScript/jQuery/JSON
- PHP5
- SQL (MySQL)
Education and Qualifications: Bachelor’s degree in Management Information Systems, Computer Science, or equivalent experience with a minimum of 4 years related experience.
Communication: Effectively identifies needs, evaluates technical solutions, and seeks opportunities to increase organizational satisfaction. Builds a knowledge base, facilitates team meetings, communicates tactfully, delivers engaging presentations, and resolves issues promptly.
Teamwork: Facilitates effective team interactions, appreciates contributions, and utilizes team members’ potential fully.
If this describes you, please send an expression of interest and a CV detailing your experience. Thank you and blessings!
New Earth Projects Team
#J-18808-Ljbffr
IT Help Desk Technician (Tiers 1,2,3) employer: Information Technology
Contact Detail:
Information Technology Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land IT Help Desk Technician (Tiers 1,2,3)
✨Tip Number 1
Familiarise yourself with the specific technologies mentioned in the job description, such as Windows desktop OS, networking protocols like DNS and DHCP, and ticket-based helpdesk systems. This knowledge will not only boost your confidence but also demonstrate your commitment to the role.
✨Tip Number 2
Showcase your interpersonal skills by preparing examples of how you've effectively communicated with team members or customers in past roles. Being able to articulate your experiences in a relatable way can set you apart during any discussions.
✨Tip Number 3
If you have relevant certifications like A+, Network+, or Security+, be ready to discuss how these have helped you in previous positions. Highlighting your qualifications can reinforce your technical expertise and readiness for the role.
✨Tip Number 4
Prepare to discuss your experience with teamwork and collaboration. Think of specific instances where you contributed to a team project or resolved conflicts, as this aligns well with the job's emphasis on effective team interactions.
We think you need these skills to ace IT Help Desk Technician (Tiers 1,2,3)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience and skills that match the job description. Emphasise your technical support experience, especially with Windows desktop OS, networking, and ticket-based helpdesk systems.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for contributing to the organisation. Mention specific experiences that demonstrate your interpersonal skills and ability to work in a team, as well as your technical expertise.
Highlight Certifications: If you have any relevant certifications like A+, Network+, or Security+, make sure to include them prominently in your application. This can set you apart from other candidates.
Showcase Communication Skills: Since strong written communication is essential for this role, ensure your application is clear, concise, and free of errors. Use professional language and structure your documents well to reflect your communication abilities.
How to prepare for a job interview at Information Technology
✨Show Your Technical Skills
Be prepared to discuss your experience with Windows desktop OS, networking, and any relevant certifications like A+ or Network+. Bring examples of how you've solved technical issues in the past, as this will demonstrate your hands-on knowledge.
✨Communicate Clearly
Since strong communication skills are essential for this role, practice explaining technical concepts in simple terms. Be ready to showcase your interpersonal skills during the interview by engaging with the interviewer and asking questions.
✨Demonstrate Teamwork
Highlight any previous team-based work experience you have, even if it's not directly related to IT. Discuss how you’ve collaborated with others to solve problems or improve processes, as teamwork is a key aspect of this position.
✨Prepare for Scenario Questions
Expect scenario-based questions that assess your problem-solving abilities. Think about common IT issues you’ve encountered and how you resolved them. This will help you articulate your thought process and approach to troubleshooting.