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For Companies At a Glance
- Tasks: Lead IT service delivery and ensure excellence in customer satisfaction.
- Company: Join Vanquis, a caring bank recognised as a top employer.
- Benefits: Enjoy 25+ days holiday, workations, and enhanced leave options.
- Why this job: Make a real impact by improving IT services and building strong relationships.
- Qualifications: Experience in IT service management and strong relationship-building skills.
- Other info: Flexible working arrangements and opportunities for personal growth.
The predicted salary is between 36000 - 60000 £ per year.
Contract Type: Permanent | Full Time
Location: Bradford, Chatham, Petersfield or London
Working Pattern: Hybrid (couple of days a week in the office). We welcome part-time and flexible arrangements and will aim to match your current flexibility where possible.
What We Offer
- Holidays: 25 days (rising to 30) + buy/sell up to 5 days + swap up to 4 bank holidays.
- Pension: Up to 10% employer contribution.
- Enhanced Leave: Enhanced maternity (post-probation), 4 weeks' paternity, and paid neonatal & carers leave.
- Workations: Work abroad for up to 20 days a year in approved countries.
- Birthday Leave: Your birthday off-paid.
- Volunteering: 2 paid volunteering days.
- Learning: Access to LinkedIn Learning for all colleagues.
- Financial Wellbeing: Free Snoop Premium subscription.
- Healthcare: Self-pay Denplan & optional Private Medical Insurance.
The Role
As a Service Delivery Manager within our team here at Vanquis, you will be at the heart of ensuring our IT services meet the evolving needs of the business—acting as the vital link between our customers and the operational IT teams who deliver for them. You will champion service excellence, nurture strong business relationships, and embed effective service management practices that keep our technology aligned with organisational priorities. Through your leadership, we will strengthen operational stability, build stakeholder confidence, and drive continual service improvements that create meaningful, measurable impact across the business.
As a Service Delivery Manager, you will:
- Service Management - Ensure IT services consistently meet agreed service levels by driving ITIL best practice across incident, problem, and change management, while monitoring performance and leading continual service improvement initiatives.
- Service Transition and Acceptance - Oversee the smooth transition of new or changed services into live operation by validating Service Acceptance Criteria, ensuring operational readiness, and working closely with project teams to enable an effective handover.
- Business Relationship Management - Act as a trusted partner to business stakeholders by aligning IT services with business objectives, maintaining proactive engagement to capture feedback and improvement opportunities, and influencing expectations to strengthen relationships across the organisation.
- Service Continuity - Develop and maintain robust service continuity plans by ensuring effective disaster recovery through regular testing, validation, and compliance checks, and conducting ongoing reviews to optimise continuity and recovery strategies.
- Risk and Compliance - Identify and manage operational risks within service delivery while ensuring full compliance with regulatory, security, and internal governance standards.
- Performance and Reporting - Produce clear and insightful service performance reports by tracking KPIs and SLAs, highlighting trends, and identifying areas for improvement for stakeholders.
- Continuous Improvement - Drive initiatives that elevate service quality and customer satisfaction by benchmarking performance against industry best practices and implementing targeted improvements.
What We’re Looking For
- Proven IT Service Management experience in complex environments.
- Demonstrated success in delivering effective service transitions and acceptance.
- Proven ability to build strong business relationships and negotiate with senior stakeholders.
- Experience in service continuity and disaster recovery planning.
- Exposure to risk management and compliance frameworks.
- Ability to produce and interpret service performance reports.
- Demonstrated success in continuous improvement initiatives.
- Understanding of budgeting and financial planning for IT services.
- Experience within a Financial Services is beneficial.
Offers are subject to standard background checks (credit, fraud and employment references).
Who we are
At Vanquis, our purpose is simple: to deliver caring banking that helps people make the most of life's opportunities. Founded in 1880, we are now a FTSE All Share specialist bank supporting over 1.7 million UK customers with responsible, tailored lending.
We are proud to be certified as a Great Place to Work and recognised by the Financial Times as one of the UK's Best Employers 2025 - ranked top 50 nationwide and seventh in Banking & Financial Services.
We are also proud signatories of the Armed Forces Covenant, actively supporting veterans, reservists and military families. Guided by our values - caring for people, pulling together, finding better ways and getting the right things done - we are building a workplace where colleagues feel connected, valued and empowered. Alongside competitive pay, we offer meaningful benefits, salary reviews, a discretionary bonus scheme and continued recognition.
We are invested in your development too. With the right support and hands-on learning, you will grow your skills, shape your career and realise your ambitions.
How We Hire - We use AI to help organise applications and surface early matches, but all decisions are made by humans. Please apply authentically - especially during interviews.
Equal Opportunities
Vanquis Bank is an Equal Opportunity Employer. We value everyone's unique background, identity and experience, and we are committed to a workplace where all colleagues can thrive. If you need any adjustments or support during the recruitment process, please contact careers@vanquis.com and we will be happy to help.
Service Delivery Manager employer: Information Commissioner’s Office
Contact Detail:
Information Commissioner’s Office Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Service Delivery Manager
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the hunt for a Service Delivery Manager role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research the company and its culture, especially their approach to service delivery. Tailor your answers to show how your experience aligns with their needs. Practice makes perfect!
✨Tip Number 3
Showcase your achievements! When discussing your past roles, highlight specific examples of how you improved service delivery or built strong relationships with stakeholders. Numbers and results speak volumes!
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining the team at Vanquis. Let's get you that job!
We think you need these skills to ace Service Delivery Manager
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Service Delivery Manager role. Highlight your relevant experience in IT service management and how it aligns with the job description. We want to see how you can bring value to our team!
Showcase Your Achievements: Don’t just list your responsibilities; share specific examples of your successes in previous roles. Whether it’s improving service delivery or building strong business relationships, we love to see measurable impacts that demonstrate your skills.
Be Authentic: When writing your application, let your personality shine through! We appreciate authenticity, so don’t hesitate to express why you’re passionate about this role and how you align with our values at Vanquis.
Apply Through Our Website: We encourage you to submit your application directly through our website. It’s the best way for us to receive your details and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Information Commissioner’s Office
✨Know Your ITIL Inside Out
As a Service Delivery Manager, you'll need to demonstrate a solid understanding of ITIL best practices. Brush up on incident, problem, and change management processes, and be ready to discuss how you've applied these in previous roles.
✨Showcase Your Relationship-Building Skills
This role is all about building strong business relationships. Prepare examples of how you've successfully engaged with stakeholders in the past, and think about how you can align IT services with business objectives to strengthen those connections.
✨Prepare for Performance Metrics Discussion
You'll likely be asked about KPIs and SLAs during your interview. Be ready to discuss how you've tracked service performance in the past, what trends you've identified, and how you've implemented improvements based on that data.
✨Demonstrate Continuous Improvement Mindset
Vanquis values continuous improvement, so come prepared with examples of initiatives you've led or contributed to that elevated service quality. Highlight any benchmarking against industry best practices and the measurable impact of your efforts.
