Product Manager - Microsoft Dynamics 365 in Wilmslow

Up to 12 months fixed term contract. Full time / part time. Salary: £57,815pa – £65,021pa, with potential for progression to £73,211pa via pay progression scheme. Location: Hybrid. Contracted to ICO offices in Wilmslow, London, Edinburgh, Cardiff or Belfast; relocation to Manchester city centre from 28 September 2026. After the move, contracted office will be Circle Square, Manchester. Hybrid working with flexibility for home and office-based working; occasional in-person attendance or travel may be required due to business need.

Why work for the ICO? Pay progression scheme, hybrid/flexible working options, 25 days holiday per year plus privilege and public holidays, flexi leave (up to 26 additional days per year), pension, online discounts, Health Cash Plan, and opportunities for development.

An exciting opportunity for an experienced Product Manager to join the DDaT function. You will lead the development of our Microsoft Dynamics 365 platform, shaping how we deliver scalable digital services. You will have proven experience delivering end-to-end Dynamics 365 implementations as well as configuration expertise. You will work with the wider DDaT team, set the product direction alongside a senior implementation partner, and use your delivery background to assess and refine solutions before they reach the backlog. You will have expertise across the Dynamics 365 ecosystem, understanding the capabilities and limits of Dataverse, Power Automate, and Copilot. Working within multidisciplinary teams, you will own the product roadmap, translating user needs and business priorities into impactful solutions. You will collaborate with stakeholders at all levels, influencing decisions and championing best practice to deliver modern and accessible services.

The Information Commissioner’s Office (ICO) is the independent regulator of information rights. We provide advice, guidance and support to organisations enabling compliance with obligations, as well as protecting individuals and their personal data. We are committed to making a positive difference to the lives and careers of our people, and we empower you to be curious, impactful, collaborative and respectful.

Key responsibilities

• Contribute to the early lifecycle of a new product as a key influencer and decision maker.
• Develop knowledge of user needs and business goals to frame problems and set delivery priorities.
• Design solution architecture relating to the product, in line with ICO architectural principles and in conjunction with the DDaT architecture directorate.
• Collaborate and consult with stakeholders to ensure product decisions align with product and DDaT strategies.
• Manage the product roadmap and backlog, and oversee delivery approaches. Where applicable, manage third-party support or development partners.
• Advise on reuse, sustainability and scalability to achieve value for money and reduce risk.
• Manage the operational process of running a product using product management principles to capture user needs and translate them into deliverables with multidisciplinary teams.
• Define the minimum viable product (MVP) and write user stories and acceptance criteria based on user needs.
• Work within constraints (technology, policy, regulatory, financial, legal) and ensure compliance by adapting the product as needed.
• Ensure conformity to best practice and standards including Technology code of practice and the GDS design standards.
• Understand ICO’s users/customers and translate user stories into design approaches to meet needs.
• Ensure accessibility guidelines, standards, laws and regulations are adhered to for new or existing products.
• Accountable for one or more products and their sub-parts, as agreed by management.

Person specification

Essential criteria assessed at application

• Experience relevant to role requirements and as described in responsibilities and criteria.
• Experience working with delivery teams to develop new products from inception, including an end-to-end Dynamics 365 implementation.
• Experience translating business strategy into capability and technology strategy at the product level.
• Experience managing relationships with third-party support or development partners.

Essential criteria assessed during interview

• Experience working with delivery teams to develop new products from inception, including an end-to-end Dynamics 365 implementation.
• Experience managing relationships with third-party partners.
• Ability to deal with complexity and ambiguity, creative problem solving, and developing innovative solutions.
• Understanding of wider DDaT practice and IT delivery methodologies such as Agile.
• Knowledge of the public sector and regulatory environment, or clear appreciation of how it influences the role.

Equality, diversity and inclusion

The ICO is committed to promoting and enhancing equality, diversity, and inclusion. We are focused on developing a workforce representative of the communities we serve, building an inclusive workplace where colleagues can make a real difference. We include an Equality Diversity and Inclusion Board and staff networks. Details available on our website. Candidates with a disability who meet minimum criteria will be invited to interview as part of the Disability Confident Scheme. We guarantee an interview to candidates who declare they identify as belonging to an ethnic minority and meet minimum criteria. If you require alternative application methods, please email recruitment@ico.org.uk.

Application and deadlines

Closing Date: Please submit your CV and cover letter by 23:59, Sunday 21 June. Your cover letter should be no more than 1,000 words and clearly demonstrate how you meet the essential criteria. We may close this vacancy early if there is high volume of applications. If you require reasonable adjustments, contact recruitment@ico.org.uk. We may not interview all candidates who meet minimum criteria in high-volume situations, but we encourage you to apply for future roles. We guarantee interview for disabled and ethnic minority applicants who meet criteria.

Security and permissions

Clearance required: Baseline Personnel Security Standard (BPSS).