Taylor and Francis is seeking an experienced Customer Success Specialist to ensure customers achieve desired outcomes with our products and services. You will act as the primary CS contact for strategic accounts, driving satisfaction and first-time resolution through proactive engagement.
You will own and resolve customer queries end-to-end, collaborate with Commercial teams, and help improve knowledge bases and SOPs while operating in a hybrid UK-based setup.
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Hybrid Strategic Accounts Customer Success Specialist in Milton employer: Informagroupplc
At Informagroupplc, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge AI technologies in a dynamic academic environment. Join us in our mission to drive meaningful change in the publishing industry while enjoying a supportive atmosphere that values your contributions.
