Taylor & Francis seeks a Customer Service Team Lead to manage a global CS team, driving best practice and continuous improvement. The role blends home-based work with 3 days in the Milton Park office, reporting to the Customer Service Manager and aligning with company policy and procedures.
You will oversee escalation handling, KPI/SLA adherence, and cross-functional collaboration to enhance satisfaction and first-time resolution while mentoring colleagues and delivering targeted improvements.
Hybrid Customer Service Team Lead: Drive Resolution in Milton employer: Informagroupplc
At Informagroupplc, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge AI technologies in a dynamic academic environment. Join us in our mission to drive meaningful change in the publishing industry while enjoying a supportive atmosphere that values your contributions.
