Taylor and Francis is seeking an experienced Customer Success Specialist to ensure customers achieve desired outcomes with our products and services. You will be the primary support contact for assigned strategic accounts, driving satisfaction, first-time resolution, and low effort through proactive engagement.
You will handle queries across phone, email, live chat, and in person, coordinate with Commercial colleagues, and advocate for customers’ business objectives.
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Strategic Customer Success Partner in Abingdon employer: Informagroupplc
At Informagroupplc, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge AI technologies in a dynamic academic environment. Join us in our mission to drive meaningful change in the publishing industry while enjoying a supportive atmosphere that values your contributions.
