Taylor and Francis is seeking an experienced Customer Service Specialist to drive customer satisfaction and first-time resolution across strategic accounts. The role requires proactive engagement and strong product support, including order processing and issue resolution.
You will act as the primary contact for assigned accounts, manage inquiries via multiple channels, and collaborate with Commercial colleagues to mitigate risks and ensure smooth operations.
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Strategic Account Customer Service Specialist - Hybrid in Abingdon employer: Informagroupplc
At Informagroupplc, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge AI technologies in a dynamic academic environment. Join us in our mission to drive meaningful change in the publishing industry while enjoying a supportive atmosphere that values your contributions.
