Taylor & Francis is seeking a Customer Service Team Lead to manage a global team, drive first-time resolution, and align with best practice and policy. The role balances home-working with three days in the Milton Park/Oxfordshire office, leading by example to deliver outstanding service.
You will report to the Customer Service Manager and drive improvements across processes, KPIs and customer interactions, while coaching staff and coordinating with other departments to maximise efficiency and
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Hybrid Customer Service Team Lead - Process & People Leader in Abingdon employer: Informagroupplc
At Informagroupplc, we pride ourselves on being an exceptional employer that fosters a collaborative and innovative work culture. Our commitment to employee growth is evident through continuous learning opportunities and the chance to work with cutting-edge AI technologies in a dynamic academic environment. Join us in our mission to drive meaningful change in the publishing industry while enjoying a supportive atmosphere that values your contributions.
