Senior Change Manager

At Informa, no two days and no two people are the same, and you’ll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on‑demand events, digital and data‑driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

This role is based in our 5 Howick Place Office in London Victoria.

About the Role: Part of our growth programme, One Informa is the change we are driving through all parts of our company to become the best we can be for our customers, communities, colleagues and shareholders. We’re building on our culture and re‑examining the way we work with a focus on Market‑Leading Marketing, Customer Experience, Colleague Experience and Brand, and aligning processes and platforms to build a stronger, more robust and more sustainable business.

Our One Informa Change Team partners with regional market leaders in defining, implementing and embedding their change agenda, ensuring the long‑term sustainability and embedding of major tech‑enabled transformation programmes, driving effective change management strategies and the realisation of benefits.

Key Responsibilities:

• Develop change management strategies: lead the design and delivery of end‑to‑end change management strategies to drive behavioural change and embed new roles, ways of working, processes and tools.
• Manage and coach a team of Change Managers and Change Analysts.
• Stakeholder engagement: identify and analyse key stakeholders impacted by changes and create tailored engagement plans to address their concerns, expectations and communication needs.
• Change impact assessment: conduct thorough assessments to understand the impact of the change on various departments, teams and individuals, using findings to inform change management approaches.
• Communication planning: design and implement effective communication plans to ensure clear, consistent and timely messaging about the change, its rationale and its benefits.
• Change readiness: evaluate the organisation’s readiness for change, identifying potential obstacles and areas requiring additional support or training.
• Training and development: identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively, coordinating and delivering training programmes.
• Resistance management: proactively identify and address sources of resistance to change, implementing strategies to overcome barriers and foster a positive change experience.
• Monitoring and evaluation: continuously monitor change progress, gather feedback and measure the effectiveness of change management efforts, making data‑driven adjustments as necessary.
• Risk management: identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition.
• Leadership support: provide guidance and support to team leaders throughout the change process, enabling them to effectively lead their teams through transformation.
• Organisational culture: promote a culture of change readiness and adaptability, fostering a supportive environment for ongoing transformation.
• Sustaining change: ensure that change efforts lead to lasting, positive outcomes, embedding changes into the organisation’s culture.
• Leverage appropriate change management methodology, process and tools to create a strategy that supports adoption of required changes in a highly federated, complex and international business.

Qualifications:

• Familiarity with project management approaches, tools and phases of the project lifecycle.
• Extensive experience delivering change in an international, complex business and applying change management principles, methodologies and tools.
• Strong knowledge of IT‑enabled business change; experience rolling out project governance/gating processes and/or project tooling is an advantage.
• Exceptional communication and facilitation skills – well versed in communicating, presenting and reporting to senior stakeholders; ability to articulate messages to a variety of audiences.
• Experience coaching and leading other change practitioners and delivery team members.
• Ability to show empathy, listen actively and express ideas and facts clearly and confidently.
• Ability to influence without authority and manage meetings and facilitate effectively.
• Ability to establish and maintain strong relationships and influence others toward a common vision or goal.
• Data‑driven decision‑making approach with evidence of using clear insights and compelling data sets.
• Desirable: change management accreditation or evidence of ongoing skills development in change management (e.g. APMG, Prosci).

Benefits:

• Great community: a welcoming culture with in‑person and online social events, our Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available.
• Career opportunity: bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning; support for internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from anywhere for up to four weeks a year.
• Flexible range of personal benefits and company‑funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• Chance to collaborate with teams around the world in an international company.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed.

As a formally an Equal Opportunities Employer, we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.