Product Delivery Coordinator

This role is based in London Blackfriars, UK Office. At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

The Research & Insight team are driven to be the ‘voice of the customer’ across Informa, covering all customer groups including: audiences, delegates, visitors and commercial partners. They aim to empower the business with actionable audience insight to underpin strategy and revenue generation.

Investor Insights is Informa Connect's in-house data intelligence platform, purpose-built for participants in our flagship SuperReturn event series. This platform transforms raw attendee data into actionable insights, providing clients with comprehensive attendee profiles and networking intelligence to maximize event ROI and facilitate strategic connections. As a cornerstone of our 2026+ commercial strategy, Investor Insights represents a significant growth opportunity requiring seamless execution of thousands of personalized client dashboards. This role sits at the intersection of product delivery, customer success, and operational excellence, working collaboratively with global event teams, sales professionals, and high-value clients.

In this role, you will combine strong project management capabilities with exceptional communication skills, thriving in a fast-paced, detail-oriented environment while building relationships across diverse stakeholder groups.

Benefits

• Working with multiple teams around the world with plenty of travel to events.
• Being part of a wider data strategy transforming a FTSE 100 business through huge investment.
• Being central to one of the key commercial products in the business with plans for significant expansion in 2026.
• Exposure to working with data products and the potential for further data analysis or operations training.

Primary Responsibilities

• Product Delivery: Project manage delivery for each SuperReturn event, following the clearly defined process. Support customers and sales and delivery teams onsite at events. Track and manage the data flow from a number of different sources and platforms to the final product, ensuring completeness, accuracy and speed. Work closely with the product data team to identify issues impacting data accuracy and efficiency – then collaborate with event teams to improve process. Identify and execute solutions (permanent and temporary) to clear obstacles toward meeting client expectations. Help drive optimisations in the process, making recommendations to senior stakeholders and the wider teams.
• Customer Success: Be responsible for ensuring high adoption rates. Engage with customers via email and conference calls, and onsite at events to address inquiries and gather feedback. Create collateral and training materials, and lead training sessions for customers to maximise the commercial value of the product and ensure the success. Resolve client access issues or general customer service support required for the product.
• Internal Success: Act as a point of contact within the business for the product and handle discussions and questions confidently. Create collateral and training materials, and lead training sessions for sales and delivery teams to support understanding and ensure the success of the product. Advocate for the product to ensure the business is both knowledgeable and excited by it. Track success through key metrics and understand the impact of process changes on those metrics.

Qualifications

• Confident when communicating with diverse teams, senior stakeholders and customers.
• A relationship builder who will partner with colleagues around the world.
• Highly organised and process driven.
• Attention to detail.
• Strong time management and prioritisation skills.
• Confident in delivering clear, valuable training sessions.
• Experience in a product delivery, fulfilment or customer success role desirable but not essential.
• Knowledge of data operations and/or platforms preferred.
• Knowledge of Private Equity Industry a plus.
• Proficient with MS Excel.

Additional Information

We believe that great things happen when people connect face-to-face. We work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. Internal job moves are encouraged and supported.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from almost anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP, mental health first aiders, a healthy living subsidy, health apps and more.
• Recognition for great work with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.