Senior Change Manager in London

At Informa, no two days and no two people are the same, and you'll find the freedom, opportunity and support of a fantastic community to make a real impact. We're an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK's FTSE 100 group of leading public companies.

In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa's many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed.

Part of our growth programme, One Informa is the change that we are driving through all parts of our company, in order to be the best we can be for our customers, the communities we serve, our colleagues and our shareholders. We're building on our culture and re-examining the way we work with a focus on Market Leading Marketing, Customer Experience, Colleague Experience and Brand, and aligning processes and platforms in such a way that we will build a stronger, more robust and more sustainable business.

As the Senior Change Manager, you will lead the empowerment of colleagues to embrace the changes introduced through strategic transformation initiatives, driving adoption of the processes, tools, and ways of working. You will have the opportunity to lead the engagement, and ongoing embedding and adoption of our Gen AI, Elysia and other AI initiatives.

Key Areas of Responsibility / Accountability

• Develop Change Management Strategies: lead the design and delivery of end-to-end change management strategies to drive behavioural change and embed new roles and ways of working, processes and tools.
• Manage and coach a team of Change Managers and Change Analysts.
• Stakeholder Engagement: identify and analyse key stakeholders impacted by changes, and create tailored engagement plans to address their concerns, expectations, and communication needs.
• Change Impact Assessment: conduct thorough assessments to understand the impact of the change on various departments, teams, and individuals. Use findings to inform change management approaches.
• Communication Planning: design and implement effective communication plans to ensure clear, consistent, and timely messaging about the change, its rationale, and its benefits. Create a persuasive case for change, producing communication and engagement materials and owning communications to stakeholders.
• Change Readiness: evaluate the organisation's readiness for change, identifying potential obstacles and areas requiring additional support or training.
• Training and Development: identify education and training requirements to equip employees with the skills and knowledge needed to adapt to the change effectively. Work closely with the Learning & Development Team to develop suitable solutions. Coordinate and deliver training programs.
• Resistance Management: proactively identify and address sources of resistance to change, implementing strategies to overcome barriers and foster a positive change experience.
• Monitoring and Evaluation: continuously monitor change progress, gather feedback, and measure the effectiveness of change management efforts. Make data-driven adjustments as necessary.
• Risk Management: identify potential risks and challenges associated with the change process and develop risk mitigation plans to ensure a smooth transition.
• Leadership Support: provide guidance and support to team leaders throughout the change process, enabling them to effectively lead their teams through transformation.
• Organisational Culture: promote a culture of change readiness and adaptability, fostering a supportive environment for ongoing transformation.
• Sustaining Change: ensure that change efforts lead to lasting, positive outcomes, and work to embed changes into the organisation's culture.
• Leverage appropriate change management methodology, process, and tools to create a strategy to support adoption of the changes required, whilst working in a highly federated, complex and international business.

Qualifications

• Familiarity with project management approaches tools and phases of the project lifecycle.
• Extensive experience of successfully delivering change in an international, complex business and applying change management principles, methodologies, and tools.
• Strong knowledge of IT enabled business change; experience of rolling out project governance/gating processes and/or project tooling would be an advantage.
• Exceptional communication and facilitation skills – well versed in communicating, presenting, and reporting to senior stakeholders. Ability to clearly articulate messages to a variety of audiences.
• Experience of coaching and leading other Change Practitioners and Delivery team members.
• Ability to show empathy, listen actively and express ideas and facts in a clear and confident manner.
• Ability to influence without authority and report, present, manage meetings and facilitate effectively.
• Ability to establish and maintain strong relationships, and ability to influence others to move towards a common vision or goal.
• Data-driven decision-making approach with evidence of use of clear insights and compelling data sets.
• (Desirable) Change Management accreditation or evidence of ongoing skills development in change management desired (e.g. APMG, Prosci).

Additional Information

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say at LifeAt.Informa.com.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.