Change, Comms and Training Lead - Salesforce/Lead-to-Cash (24-month FTC)

At Informa, no two days and no two people are the same, and you’ll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

This role is based in our 5 Howick Place office. As the Change, Comms and Training Lead for the Buyer Experience (Lead to Cash) Workstream of our OneInforma programme, you will develop and execute a comprehensive change management strategy that ensures successful adoption of new processes, systems, and ways of working across the Buying Experience value stream, focusing on the people side of a transformation programme across multiple businesses, ensuring successful adoption, minimising resistance, and embedding new ways of working.

• Own and execute the change strategy, developing comprehensive change vision, strategy, and governance framework aligned with business objectives.
• Conduct cultural assessments, tailor change approaches to organizational context, partner with Business Readiness on workforce implications, and embedding new ways of working into BAU operations.
• Execute comprehensive stakeholder engagement strategies, lead detailed impact analysis at role and process levels, and ensure consistent multi-channel communications.
• Provide strategic direction on training priorities and delivery, conduct readiness assessments, define go/no-go frameworks, and coordinate readiness activities across workstreams.
• Define benefits frameworks, design adoption measurement approaches, monitor engagement throughout programme lifecycle, and integrate new ways of working into performance management.
• Design integrated governance structures with decision rights and escalation paths, define success metrics, advise leadership on progress and risks, and manage critical escalations.
• Assess change maturity, deliver change leadership development programmes, coach senior managers, and develop reusable change tools and playbooks to build organisational change capability.
• Establish Change Champion Network, facilitate change community of practice, and build organizational change muscle through internal practitioner development.
• Align change initiatives with other programmes, manage interdependencies, execute formal transition to BAU with knowledge transfer, and establish continuous improvement culture.

This is a rare chance to help steer a multi-million-pound transformation at a FTSE 50 company - work of real scale and consequence. The programme is ambitious and high stakes but you’ll be at the centre of a global change effort, balancing a clear central mandate with practical, on-the-ground execution across divisions. It’s a platform to step into a large programme-focused role, navigate risk, shape strategy, and turn decisions into outcomes visible in the business and to customers.

You’ll gain meaningful exposure to senior stakeholders, sales leaders, and operations, with tangible impact on the buyer experience and Lead-to-Cash, grounded in the cyclical and physical realities of the events business. You’ll build credibility by setting clear direction, enabling teams, anticipating issues early, and maintaining healthy, constructive tension to keep momentum. You’ll also be well supported - with strong sponsorship, a collaborative peer network, and room to grow.

• Previous experience in Salesforce and Lead-to-Cash change and transformation programmes.
• Ability to develop and execute comprehensive change management strategies aligned with business objectives, including vision setting, governance frameworks, and success metrics that link change activities to measurable business outcomes.
• Expertise in building senior relationships, facilitating leadership alignment, navigating organizational politics, and securing visible executive sponsorship while managing resistance at senior levels.
• Capability to assess organizational readiness, understand cultural dynamics, tailor change approaches to fit context, and ensure sustainability by embedding new ways of working into BAU operations.
• Proficiency in defining benefits frameworks, measuring adoption through multiple metrics, conducting post-implementation reviews, and integrating new behaviours into performance management systems.
• Competence in designing integrated governance structures, defining decision rights, managing escalations, and advising leadership on change progress, risks, and strategic trade-offs.
• Skilled in developing and executing engagement strategies across diverse groups (executives, managers, frontline employees) with comprehensive impact analysis.
• Ability to oversee multi-channel communications ensuring consistent messaging and two-way dialogue, while providing strategic direction on training priorities and delivery approaches.
• Expertise in assessing change maturity, coaching leaders, developing change champion networks, and building sustainable organisational change capability through tools, frameworks, and communities of practice.
• Competence in aligning change initiatives with other transformation programmes, managing interdependencies, avoiding change fatigue, and coordinating readiness activities across workstreams.
• Capability to lead and develop change teams (Change Managers, Training Lead, Communications Lead, Business Readiness Managers, Champions) through strategic direction, coaching, and performance management.
• Expertise in Lead-to-Order, Quote-to-Cash, or similar end-to-end business processes.
• Experience with CRM and Order Management systems (e.g., Salesforce Sales Cloud, Revenue Cloud).

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.