Awards Partner

Position is based in our 5 Howick Place, London office.

Responsibilities

• Build and nurture strong relationships with key customers to drive engagement and participation, providing personalised guidance throughout their awards journey.
• Collaborate with the wider Awards Team to develop customer profiles and journey maps that inform our approach to different market segments and industries.
• Provide expert guidance on entry requirements, category selection, and submission processes, ensuring customers maximise their potential for recognition.
• Support the delivery of growth initiatives to attract new participants and expand the Awards’ reach into untapped audiences and report on the outcomes.
• Develop cross‑portfolio knowledge to effectively communicate LIONS' full range of offerings to customers and collaborate with internal stakeholders.
• Involved in recruiting, training and line management of fixed‑term/seasonal staff hired to assist the Awards team in the lead‑up to Festivals.
• Represent the Engagement team in weekly calls with the wider business, accurately reporting on performance and overseeing entries processes for regional Festivals.
• Coordinate and deliver on‑site Awards activities during Festivals to enhance the overall customer experience.

Qualifications

• Customer‑focused with a genuine passion for understanding customer needs and delivering exceptional service and experiences.
• Skilled at establishing and maintaining strong relationships with stakeholders at all organisational levels.
• Clear communicator with the ability to explain information clearly and concisely, both verbally and in writing.
• Ability to learn about LIONS Awards categories and rules, and to translate and communicate that knowledge effectively to a range of audiences.
• Organised and detail‑oriented, capable of managing several tasks while maintaining accuracy in a fast‑paced environment.
• Active listener who can gather customer feedback and share valuable insights with the team.
• Adaptable team player who thrives in a fast‑paced, deadline‑driven environment.
• Excellent written English with strong attention to detail.
• Comfortable with digital platforms and willingness to learn new systems.
• Interest in the creative communications industry (beneficial but not essential).

Additional Information

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Benefits

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: up to four days per year to volunteer, with charity match funding available.
• Career opportunity: bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning; encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company-funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch.

At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.