Client Delivery Specialist, 12 months FTC in London

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue.

This role is based in our 240 Blackfriars office. The Client Delivery Specialist is primarily responsible for supporting the management of delivery of products on a contract from inception to completion to ensure complete customer satisfaction. This includes the day to day responsibility of coordinating the reconfirming of what the customer purchased, capturing customer soft goals to communicate to all post sales teams, collection/receipt of online media deliverables, handling all post sale changes.

Essential Job Functions:

• Coordinate the receipt of online creative materials from Agencies and/or Advertisers to ensure creative deadlines are met for all media campaigns;
• Build relationship with Advertisers to provide support and to fulfil campaign in order to help build a loyal customer base;
• Communicate with the Sales, CSM, Product Ops teams about campaign status, performance and execution;
• Provide excellent Customer Service by responding to internal and external customer inquiries over the telephone and through email;
• Provide order status and performance updates to Sales Reps;
• Ensure proper revenue forecasting and recognition on a weekly basis;
• Setting up auto-reporting and ownership of any manual client reporting deliveries;
• Processing Campaign Changes including working with sales and clients to set proper expectations around impact and timing;
• Securing any necessary proof of delivery and processing month end close tasks.

Qualifications:

• Experience working as a Customer Service Representative or Sales Administrator is a plus, but not a must;
• Excellent oral and written communication skills;
• Strong organizational skills;
• Extremely reliable - team player;
• Professional phone skills;
• Must have the ability to handle multiple deadlines, phone calls and projects;
• Must be fast thinker and be able to make decisions quickly;
• Computer Application literate;
• B.A. or B.S. degree required;
• Proven sales and client management abilities, preferably to the advertising and agency marketplace;
• Accurate data entry skills, problem solving ability and the ability to work independently.

Our organization is committed to sustainability, diversity, wellbeing, and ethical working practices.

We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active colleague groups and networks promoting a positive, supportive, and collaborative work environment;
• Broader impact: take up to four days per year to volunteer with a philanthropic organization;
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning;
• Time out: Open Vacation, plus 10 national holidays, and the chance to work from (almost!) anywhere for up to four weeks a year;
• Competitive benefits, including a 401k match, health, vision and dental insurance, parental leave and an ESPP offering company shares at a minimum 15% discount;
• Strong wellbeing support through EAP assistance, mental health first aiders, free access to a wellness app and more;
• Recognition for great work, with global awards and kudos programs;
• As an international company, the chance to collaborate with teams around the world.

The salary range for this role is $75,000- $85,000 based on experience.