Awards Engagement Executive, Money20/20 (6m FTC) in Westminster

We are looking for an Awards Engagement Executive (6 Months FTC) to join our team in London as part of our Awards function.

Your Role: You will be the main point of contact for entrants submitting work to The Money Awards, guiding them through each stage of the entry process. You'll play a key role in helping customers understand entry requirements, choose the right categories, and complete their submissions. Working closely with the Awards Engagement Partner, you will implement effective strategies to engage customers, build strong relationships, and encourage entries. You'll analyse customer behaviour and keep up to date on market trends to find ways to improve our customer engagement approach.

Responsibilities:

• Handle daily customer interactions via phone, videocall and email, acting as a primary point of contact for entrants and offering clear guidance on entry requirements and category selection.
• Provide exceptional support throughout the Awards process, ensuring customers feel valued and informed.
• Build and nurture strong relationships with customers by understanding their goals and addressing their needs through ongoing communication and support.
• Promote repeat entries and positive engagement by fostering trust and long-term connections.
• Stay informed about trends and developments in fintech and financial services to better understand client needs. Share insights and feedback with your manager and team to enhance the Awards experience.
• Develop a thorough understanding of the entry system, website, and supporting materials to assist customers with both general and specific queries.
• Ensure all award entries are submitted accurately and on time, meeting all technical and quality standards.
• Maintain organised and accurate documentation of all processes and interactions - keeping records of interactions and sharing feedback.
• Manage key administrative tasks, such as processing entry withdrawals, reallocations, and deadline extensions, ensuring smooth operations.
• Act as an ambassador for the awards program, representing the brand positively and showcasing its value and credibility to potential entrants.
• Proactively engage with customers to encourage ongoing participation and loyalty.

Qualifications:

• Strong Communication & Relationship Building: Confident communicator, skilled at engaging with customers and colleagues, offering clear guidance, and building positive, long-term relationships that drive success.
• Customer Support Experience: Previous experience in customer-facing roles like sales, marketing, or customer service, with a focus on understanding and meeting customer needs.
• Customer-Focused Mindset: Passionate about delivering exceptional service and creating positive experiences for customers throughout the Awards process.
• Effective Communication Skills: Strong written and verbal communication skills, with the confidence to interact with a variety of stakeholders, including managers and external partners.
• Organisational Skills: Highly organised and capable of managing multiple tasks and deadlines to ensure smooth delivery of programs.
• Attention to Detail: Thorough and detail-oriented, ensuring all work meets high standards and aligns with expectations.
• Industry Awareness: Interest in or knowledge of fintech or financial services is advantageous but not mandatory.
• Analytical Thinking: Able to gather feedback and contribute ideas for continuous improvement in processes and offerings.
• Professional Written English: Excellent written communication skills to deliver clear, concise, and professional materials.

About Informa Festivals: Informa Festivals marks an exciting new chapter in B2B events, bringing some of the world's most influential creative, technology and business festivals together. We are combining prestigious brands like Cannes Lions, Black Hat, Money20/20 and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we are shaping the next generation of business festivals.

Benefits:

• Annual leave: 25 days per year with the option to buy or sell five extra days.
• Pension: Up to 5% matched pension, with our pension plan defaulting to sustainable options.
• Parental leave: Enhanced Primary and Co-parent parental leave once you have been with the company for 1 year+.
• Health, fitness & wellbeing: Options to purchase Private Medical Insurance, Dental Insurance, Critical Illness & Health Screening.
• Charitable giving: Make regular donations to your favourite charity and use an extra day of annual leave every year to volunteer.
• Restaurant discount card: Receive up to 50% off your meal at 6,500+ top restaurants across the UK.
• Flexible working: We value output, not hours. Most of our roles ask for 1-2 days a week in your nearest office.
• Life assurance: Life assurance up to 4x basic salary, subject to eligibility and insurer's underwriting.
• Employee Assistance Programme: Access to a 24-hour, free and confidential advice line.
• Income protection: We provide income protection at 50% of salary, subject to eligibility and insurer's underwriting.
• Recommend a friend: Introduce your friends or family to Ascential and earn yourself a cash reward.
• Ascential ShareSave Plans: Opportunity to participate in the ShareSave Plan.
• Will writing service: Option to purchase an advanced or standard will.
• Cycle to work: Select a brand new bike worth up to £2,500 and spread the cost over 12 months.
• Season ticket loan: Access to an interest-free Season Ticket Loan of up to £10,000.