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- Tasks: Lead customer success strategies for an innovative analytics platform.
- Company: International business based in London with a focus on AI and data-driven solutions.
- Benefits: Flexible working, generous annual leave, and a ShareMatch scheme.
- Why this job: Join a supportive team and drive impactful customer experiences in a growing field.
- Qualifications: Extensive experience in customer experience and data-driven strategy development.
- Other info: Great opportunities for professional growth in a dynamic environment.
The predicted salary is between 43200 - 72000 £ per year.
An international business in London is looking for a Lead Insights role to develop and manage customer success strategies for its analytics platform. The ideal candidate will have extensive experience in customer experience and data-driven strategy development, leading a small team while ensuring adoption of best practices.
This role offers a supportive environment with opportunities for professional growth, flexible working arrangements, and generous benefits including annual leave and a ShareMatch scheme.
Strategic Customer Success Lead, AI & Data-Driven employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Strategic Customer Success Lead, AI & Data-Driven
✨Tip Number 1
Network like a pro! Reach out to people in the industry, especially those already working in customer success or analytics. A friendly chat can lead to insider info about job openings and even referrals.
✨Tip Number 2
Showcase your expertise! Prepare a portfolio or case studies that highlight your experience in customer experience and data-driven strategies. This will help you stand out during interviews and demonstrate your value.
✨Tip Number 3
Practice makes perfect! Conduct mock interviews with friends or use online platforms to refine your answers. Focus on articulating how your leadership skills have driven success in previous roles.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of opportunities waiting for you, and applying directly can sometimes give you an edge over other candidates. Plus, it’s super easy!
We think you need these skills to ace Strategic Customer Success Lead, AI & Data-Driven
Some tips for your application 🫡
Tailor Your CV: Make sure your CV reflects the skills and experiences that align with the Strategic Customer Success Lead role. Highlight your experience in customer experience and data-driven strategy development to catch our eye!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to tell us why you're passionate about customer success and how you can lead a team effectively. Be genuine and let your personality come through.
Showcase Your Achievements: Don’t just list your responsibilities; share your achievements! Use specific examples of how you've driven customer success or improved processes in previous roles. Numbers and results speak volumes!
Apply Through Our Website: We encourage you to apply directly through our website for a smoother application process. It helps us keep track of your application and ensures you don’t miss out on any updates from us!
How to prepare for a job interview at informa PLC
✨Know Your Data
Make sure you brush up on the latest trends in AI and data-driven strategies. Be ready to discuss how you've used data to enhance customer experiences in your previous roles. This will show that you understand the core of what the company is looking for.
✨Showcase Leadership Skills
Since this role involves leading a small team, prepare examples of how you've successfully managed teams in the past. Highlight your approach to fostering collaboration and ensuring best practices are followed. This will demonstrate your capability to lead effectively.
✨Understand Customer Success Metrics
Familiarise yourself with key customer success metrics relevant to analytics platforms. Be prepared to discuss how you would measure success in this role and what strategies you would implement to drive customer adoption and satisfaction.
✨Ask Insightful Questions
Prepare thoughtful questions about the company's current customer success strategies and future goals. This not only shows your interest in the role but also gives you a chance to assess if the company aligns with your career aspirations.
