Taylor & Francis, part of Informa PLC, seeks an experienced Customer Success Specialist to drive customer satisfaction and first-time resolution across strategic accounts. You will own queries, manage orders and create proactive engagement, operating within our SOPs and KPI targets.
The role requires on-site presence at least 3x weekly with hybrid working and involves collaboration with Commercial teams to minimize effort and maximize value for customers.
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Strategic Accounts Customer Success Lead (Hybrid) employer: Informa PLC
Informa PLC is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Global Tax Process & Automation Lead role. With opportunities for professional growth and development, employees benefit from a dynamic environment that encourages automation and regulatory advancements. The flexibility of working in London or Colchester enhances work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
