Senior Credit Controller

Senior Credit Controller

London Full-Time 36000 - 60000 £ / year (est.) No home office possible
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At a Glance

  • Tasks: Manage credit control functions and ensure timely payment of invoices.
  • Company: Join Informa Festivals, a leader in innovative B2B events with a global presence.
  • Benefits: Enjoy hybrid working, 25+ days leave, and opportunities for personal development.
  • Why this job: Be part of a dynamic team shaping the future of business festivals with a supportive culture.
  • Qualifications: Experience in credit control and strong organisational skills are essential.
  • Other info: Flexible working arrangements and a focus on diversity and inclusion.

The predicted salary is between 36000 - 60000 £ per year.

Job Description

This role is based in our head office at 5 Howick Place, London.

Working alongside our Credit and Collections Manager, you will operate with autonomy and be responsible for managing credit control functions, ensuring compliance with company policies, and liaising with internal teams to complete customer vendor forms. You’ll have plenty of contact with our high-profile client base and have the chance to bring your ideas for innovation to the function. This role demands excellent organisational skills, attention to detail, and the ability to prioritise tasks based on business needs and targets.

Key Responsibilities

  • Monitor and manage outstanding customer accounts to ensure timely payment of invoices and conduct regular follow-ups via phone and email from the date of invoice
  • Manage a portfolio of key top accounts and work to monthly targets based on cash collection and aging of invoices
  • Work closely with various internal teams, including sales, brand finance, Global Business Services, and customer service to resolve issues related to credit control
  • Partner with key stakeholders and present reports to them regularly
  • Ensure all forms and related documentation comply with company policies and regulatory requirements
  • Act as a first point of escalation on issues flagged by the team or business stakeholders
  • Conduct compliance checks for FX and bank charge write-offs, preparing and sending reports for approval
  • Monitor and resolve shortfalls and unallocated cash throughout the month
  • Review pending refunds to ensure week-on-week progress
  • Handle first-stage troubleshooting for card payments and send manual payment links where needed
  • Action chargebacks as required and participate in testing for new product launches
  • Identify and implement creative ways to enhance credit control processes and procedures
  • Collate event feedback and drive action points with relevant teams
  • Train temporary team members on credit control processes and procedures
  • What Makes This Role Special

  • Be part of a truly global company with operations across continents
  • Work on a variety of products and brands in a fast-paced environment
  • Opportunity to travel to exciting global events and exhibitions
  • Develop your career within a diverse, market-leading organization
  • Qualifications

  • Proven experience in credit control, you should be able to evidence great commercial performance against metrics and targets.
  • Strong understanding of compliance and regulatory requirements related to credit control
  • Experience working with multiple product ledgers
  • Excellent attention to detail and organizational skills
  • Strong communication skills, both written and verbal
  • Confident working with financial data and reporting, financial systems and software
  • Proficiency in Microsoft Excel, including pivot tables and VLOOKUP functions
  • Ability to work independently and as part of a team
  • Confidence presenting to senior stakeholders
  • Commercial awareness
  • Additional Information

    We believe that great things happen when people connect face-to-face. That\’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

    We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us. But don’t just take our word for it – see what our colleagues have to say

    Our benefits include:

  • Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks
  • Broader impact: take up to four days per year to volunteer, with charity match funding available too
  • Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves
  • Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year
  • A flexible range of personal benefits to choose from, plus company funded private medical cover
  • A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares
  • Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more
  • Recognition for great work, with global awards and kudos programmes
  • As an international company, the chance to collaborate with teams around the world
  • We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

    If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you\’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information.

    See how Informa handles your personal data when you apply for a job .

    Senior Credit Controller employer: informa PLC

    Informa Festivals is an exceptional employer, offering a vibrant work culture that prioritises flexibility and community engagement. With a strong focus on employee growth through bespoke training and career development opportunities, our High Holborn office fosters collaboration and innovation within a supportive environment. Join us to be part of a global leader in B2B events, where your contributions are recognised and valued, and enjoy a range of benefits including generous leave, private medical cover, and the chance to make a broader impact through volunteering.
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    Contact Detail:

    informa PLC Recruiting Team

    StudySmarter Expert Advice 🤫

    We think this is how you could land Senior Credit Controller

    ✨Tip Number 1

    Familiarise yourself with the key responsibilities of the Senior Credit Controller role. Understanding the specific tasks, such as managing outstanding customer accounts and conducting compliance checks, will help you demonstrate your knowledge during interviews.

    ✨Tip Number 2

    Network with current or former employees of Informa Festivals. Engaging with them can provide valuable insights into the company culture and expectations, which you can leverage in your application and interviews.

    ✨Tip Number 3

    Brush up on your Excel skills, especially advanced functions like pivot tables and VLOOKUP. Being proficient in these areas is crucial for the role, and showcasing your expertise can set you apart from other candidates.

    ✨Tip Number 4

    Prepare to discuss your experience with compliance and regulatory requirements in credit control. Having specific examples ready will show that you understand the importance of these aspects in the role and how they align with Informa's standards.

    We think you need these skills to ace Senior Credit Controller

    Credit Control Management
    Accounts Receivable
    Compliance Knowledge
    Organisational Skills
    Attention to Detail
    Communication Skills
    Financial Systems Proficiency
    Microsoft Excel Proficiency
    Data Analysis
    Report Creation
    Problem-Solving Skills
    Customer Relationship Management
    Team Collaboration
    Time Management
    Continuous Improvement Initiatives

    Some tips for your application 🫡

    Tailor Your CV: Make sure your CV highlights relevant experience in credit control and accounts receivable. Use specific examples that demonstrate your organisational skills and attention to detail, as these are crucial for the role.

    Craft a Compelling Cover Letter: In your cover letter, express your enthusiasm for the position at Informa Festivals. Mention how your background aligns with their innovative approach to B2B events and your ability to manage multiple tasks effectively.

    Highlight Compliance Knowledge: Since compliance is a key aspect of the role, emphasise your understanding of regulatory requirements related to credit control. Provide examples of how you've ensured compliance in previous roles.

    Showcase Communication Skills: Strong communication skills are essential for this position. Include examples in your application that demonstrate your ability to liaise with internal teams and resolve customer queries effectively.

    How to prepare for a job interview at informa PLC

    ✨Showcase Your Credit Control Experience

    Be prepared to discuss your previous experience in credit control or accounts receivable. Highlight specific examples where you successfully managed outstanding accounts, met cash collection targets, and ensured compliance with regulations.

    ✨Demonstrate Organisational Skills

    Since the role requires excellent organisational skills, come ready to explain how you prioritise tasks and manage multiple projects simultaneously. Use real-life scenarios to illustrate your ability to stay organised under pressure.

    ✨Familiarise Yourself with Compliance Regulations

    Understand the compliance and regulatory requirements related to credit control. Be ready to discuss how you have adhered to these in past roles and how you would ensure compliance in this position.

    ✨Prepare for Team Collaboration Questions

    This role involves liaising with various internal teams. Think of examples that demonstrate your strong communication skills and your ability to work collaboratively. Be ready to discuss how you resolve issues and enhance customer relationships.

    Senior Credit Controller
    informa PLC
    Location: London
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    • Senior Credit Controller

      London
      Full-Time
      36000 - 60000 £ / year (est.)
    • I

      informa PLC

      5000+
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