Senior Manager of Product Management, Sponsors & Exhibitors in London

At Informa, no two days and no two people are the same, and you’ll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on-demand events, digital and data-driven services and academic research. We are home to over 14,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies.

This role is based in our 5 Howick Place office. The Senior Manager of Product Management team will collaborate with commercial leaders to shape product offerings for our exhibitors and sponsors tools including the exhibitor portal and other sponsor and exhibitor planning tools. Through these products, the Senior Manager will ensure a high-quality, streamlined customer experience which enables our customers to exhibit at and sponsor our events while minimizing their effort and maximizing their return on their time and money.

Key Responsibilities:

• Shape our exhibitor and sponsor tools across all of Informa, ensuring our exhibitors and sponsors are delighted and satisfied with our events and eager to return to them the next year.
• Collaborate with commercial leads to craft the product vision and strategy for ways we can make it easier for exhibitors to book their booths, prepare to exhibit at the show, identify potential leads/customers before and during the event and market themselves and their products within their industry.
• Work with the Product Design team to explore product ideas and concepts so they can be prioritized and designed to align with that vision and strategy.
• Develop a deep understanding of our existing internal applications, third-party applications, internal data and integrations. Synthesize that understanding with knowledge of customer needs and market opportunities to create technology solutions to solve user needs.
• Gather and define requirements for the prioritized product ideas to create and maintain the product backlog.
• Collaborate with delivery, engineering, and other product leaders to create unified single-product and multi-product roadmaps, allowing for dependency management and individualized roadmap views by business units.
• Collaborate with delivery, engineering and solution architecture to design, build and launch software efficiently and effectively, with an eye to optimizing our cross-functional ways of working.
• Manage a high-performing, collaborative team of Product Managers and Senior Product Managers.
• Communicate clearly and crisply with leadership stakeholders and drive alignment across multiple teams and organizations through formal operational processes and informal communication.
• Establish success metrics for user engagement and product performance to demonstrate the value to our customers and internal stakeholders.
• Use metrics and user feedback to guide product continuous improvement.
• Balance customer needs with resource constraints and roadmap timelines.

Qualifications:

• Entrepreneurial, innovative and customer-centric mindset.
• Experience in event technology product management and/or complex, integrated digital products, with a focus on data integration and customer experience.
• Product Management experience, with progressively senior roles and strong experience with partner/vendor implementation models.
• Experience managing product managers.
• Experience working in the agile scrum delivery methodology.
• An outstanding ability to analyze problems and apply quantitative analytical approaches.
• Experience driving decisions using qualitative and quantitative data.
• Adaptable, agile and speedy, with a willingness to take calculated risks, mitigate those risks, and learn from the outcome.
• High EQ and social awareness when working both internally and externally.
• Ability to translate and communicate data into concise, insightful, and actionable recommendations.

Additional Information:

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer.