PMO Lead - GBS - 24 Month Fixed Term Contract in London

This role is based in our 5 Howick Place office.

Role Summary

As the PMO Lead you will serve as the delivery assurance cornerstone within Informa's Global Business Services (GBS) function, ensuring workstreams deliver on commitments while supporting strategic initiatives including GBS's response to One Informa and its resulting target operating model evolution. This role enforces accountability, maintains real-time visibility of delivery status, manages critical dependencies, and drives proactive risk mitigation. The position ensures operational execution meets agreed timelines, scope, and quality standards while providing senior stakeholders with transparent insights into programme health.

Core Responsibilities

• Delivery Assurance & Accountability
  • Hold workstreams accountable for delivering committed scope within agreed timeframes.
  • Implement tracking mechanisms to provide real-time visibility of delivery status against baseline plans.
  • Conduct regular delivery reviews to verify progress, identify slippage, and drive corrective actions.
  • Ensure workstreams maintain focus on agreed priorities and prevent scope creep.
  • Establish clear metrics to measure delivery performance and highlight deviations requiring intervention.
• Dependency & Integration Management
  • Proactively identify, document and manage dependencies between workstreams.
  • Ensure workstream leads understand the impact of their delivery timelines on dependent activities.
  • Facilitate cross-workstream coordination to align delivery schedules and prevent bottlenecks.
  • Maintain dependency maps and critical path analysis to highlight potential delivery conflicts.
  • Coordinate integration points between workstreams to ensure seamless end-to-end delivery.
• Risk & Issue Management
  • Drive rigorous risk identification and assessment processes across all workstreams.
  • Ensure appropriate mitigation strategies are developed and implemented for all significant risks.
  • Escalate issues that threaten delivery commitments according to established governance protocols.
  • Track issue resolution progress and hold owners accountable for timely closure.
  • Analyse patterns in risks and issues to identify systemic problems requiring programme-level intervention.
• Governance & Reporting
  • Implement standardised reporting frameworks that clearly communicate delivery status, risks, and issues.
  • Provide objective assessments of workstream health based on quantifiable metrics.
  • Challenge overly optimistic status reports and ensure transparency in delivery challenges.
  • Prepare executive-level reporting that highlights critical decision points and required interventions.
  • Maintain comprehensive programme documentation including delivery plans, RAID logs, and change requests.

Key Outcomes

• Consistent delivery of workstream commitments according to agreed scope, timeline, and quality standards.
• Early identification of delivery risks with implemented mitigation strategies.
• Seamless coordination between interdependent workstreams.
• Transparent reporting of programme status with no surprises for stakeholders.
• Effective issue management with clear ownership and resolution paths.

Qualifications

• Bachelor's degree in Business Administration, Project Management, or a related field (or equivalent experience).
• 2+ years of experience in a project support or PMO role, preferably within a corporate or shared services environment.
• Proficiency in project management tools (MS Project, Jira, Smartsheet, or similar).
• Advanced knowledge of Microsoft Office Suite (Excel, PowerPoint, Word).
• Strong organisational and time-management skills.
• Excellent communication and interpersonal skills.
• Ability to work collaboratively in a fast-paced, dynamic environment.
• Certification in Project Management Professional (PMP), PRINCE2, Agile Foundation/Practitioner preferred.

Additional Information

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Here’s some of what you can expect when you join us:

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you'll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.