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- Tasks: Manage customer queries for the LIONS Awards and deliver exceptional service.
- Company: Global events company known for its collaborative culture.
- Benefits: Remote work, career development opportunities, and a supportive team environment.
- Why this job: Join a renowned organisation and enhance your customer service skills.
- Qualifications: Strong communication skills and previous customer service experience.
- Other info: Exciting chance to advance your career in a dynamic industry.
The predicted salary is between 28800 - 43200 £ per year.
A global events company is looking for an Awards Customer Service Executive in London. The role involves managing customer queries for the LIONS Awards and providing exceptional service through various channels.
Candidates should have strong communication skills and previous customer service experience. This position offers a collaborative environment and opportunities for career development, making it an exciting chance to advance within a renowned organization.
Awards Customer Experience Lead – Remote in London employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Awards Customer Experience Lead – Remote in London
✨Tip Number 1
Network like a pro! Reach out to people in the events industry, especially those who work with awards. A friendly chat can open doors and give you insights that might just land you that interview.
✨Tip Number 2
Prepare for the interview by researching the company and its awards. Show us you’re passionate about their events and how you can enhance customer experience. Tailor your answers to reflect their values!
✨Tip Number 3
Practice your communication skills! Since this role is all about managing customer queries, we suggest role-playing common scenarios with a friend. The more comfortable you are, the better you'll shine during the interview.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take the initiative to connect directly with us.
We think you need these skills to ace Awards Customer Experience Lead – Remote in London
Some tips for your application 🫡
Show Off Your Communication Skills: Since strong communication is key for this role, make sure your application reflects that. Use clear and concise language, and don’t shy away from showcasing any relevant experience you have in customer service.
Tailor Your Application: We want to see how you fit into our team! Take a moment to customise your CV and cover letter to highlight your experience with awards or events. This will help us see why you’re the perfect match for the Awards Customer Experience Lead position.
Be Personable: Remember, we’re looking for someone who can provide exceptional service. Let your personality shine through in your application. A friendly tone can go a long way in making a great first impression!
Apply Through Our Website: To make sure your application gets to us directly, apply through our website. It’s the best way to ensure we see your application and can consider you for this exciting opportunity!
How to prepare for a job interview at informa PLC
✨Know the Awards Inside Out
Before your interview, make sure you research the LIONS Awards thoroughly. Understand the history, categories, and what makes them special. This knowledge will not only impress your interviewers but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since strong communication is key for this position, prepare examples of how you've effectively handled customer queries in the past. Think about specific situations where you turned a negative experience into a positive one, as this will highlight your problem-solving abilities.
✨Emphasise Team Collaboration
This role thrives in a collaborative environment, so be ready to discuss your experiences working in teams. Share stories that demonstrate your ability to work well with others, support colleagues, and contribute to a positive team dynamic.
✨Express Your Career Aspirations
The company values career development, so don’t shy away from discussing your future goals. Talk about how this position aligns with your aspirations and how you see yourself growing within the organisation. This shows you're not just looking for a job, but a long-term opportunity.
