Account Manager, Lions Learning in London

This role is based in our 5 Howick Place office. LIONS Learning is looking for an Account Manager to join our growing team in London as part of our Sales function.

Your Role: You will focus on our existing key clients (brands and agencies), as well as building a strong new business pipeline, outsourcing and prospecting new opportunities, qualifying leads, pitching, following processes, and hitting monthly targets. You will be targeting selling our e-learning courses for marketing specialists to specific sectors, and to grow and renew the current customer base within these areas. You will report to the LIONS Learning Head of Commercial.

Key Accountabilities

• Revenue Growth: Achieve a personal revenue target by delivering against activity levels and pipeline build.
• Client Retention: Build and maintain strong relationships with clients to enhance loyalty, reduce churn, and increase repeat business. This will be reflected in a 85%+ completion rate.
• Numbers Obsessed: Effective, accurate forecasting of prospects and opportunities through to close for you and your team.
• Stakeholder Engagement: Build strong relationships with internal and external stakeholders, including senior management and industry experts, to align goals and drive success.

This list is not exhaustive and there may be other activities you are required to deliver.

Qualifications

You should have:

• A clear understanding of what makes a course valuable and engaging.
• Experience in account management and renewals/retainers.
• Strong track record of achieving sales targets.
• Consultative-selling experience, with a solution-led approach.
• Persuasiveness, executive presence, and outstanding communication and presentation skills, verbal and written.
• Ability to identify, strategize, and build new business opportunities.
• Ability to work collaboratively across all time zones.
• Flexibility and dependability to thrive in dynamic working environments.
• Experience working alongside and presenting to senior management, business leads, stakeholders, and renowned industry experts.

Skills, experience & qualifications required:

• Commercial Acumen: Demonstrated ability to develop and execute strategies that drive revenue growth and profitability, with a deep understanding of sales and retention.
• Sales & Negotiation Skills: Strong sales acumen and the ability to develop compelling proposals, negotiate effectively, and close deals with corporate clients.
• Analytical Thinking: Proficiency in analysing market trends, customer feedback, and performance data to inform decisions and improve strategies.
• Organisational Skills: Excellent multitasking and prioritisation abilities, capable of managing multiple teams and programmes simultaneously in a dynamic environment.
• Customer-Centric Approach: Deep commitment to understanding client needs and delivering solutions that exceed expectations, fostering loyalty and long-term partnerships.
• Presentation & Communication Skills: Confidence in presenting to senior stakeholders and industry experts, with the ability to articulate ideas and strategies clearly and persuasively.

Additional Information

We believe that great things happen when people connect face-to-face. That’s why we work in-person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Here’s some of what you can expect when you join us:

• Great community: A welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: Take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: The opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.

We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application.

If you would like to request reasonable adjustments or accommodations to assist your participation in the hiring process and, or in the advertised position, please inform the appropriate Talent Acquisition Partner for the role once they have been in touch. Your request will be reviewed and considered in confidence.

At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law.

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