At a Glance
- Tasks: Lead and optimize global Order to Cash processes in a dynamic, collaborative environment.
- Company: Join Informa, a global leader connecting specialists through innovative events and services.
- Benefits: Enjoy flexible work options, 25+ days of leave, and a supportive community.
- Why this job: Make a real impact while enhancing customer satisfaction and driving process improvements.
- Qualifications: Bachelor’s degree and 8+ years in O2C processes, ideally with accounting qualifications.
- Other info: Embrace a culture of diversity, inclusion, and continuous learning with global collaboration.
The predicted salary is between 43200 - 72000 £ per year.
Global Process Owner – Order to Cash (SAP) Full-time At Informa, no two days and no two people are the same, and you’ll find the freedom, opportunity and support of a fantastic community to make a real impact. We’re an international business that connects specialists with knowledge, helping them to learn more, know more and do more through live and on demand events, digital and data-driven services and academic research. We are home to over 10,000 colleagues across 30 countries and are a member of the UK’s FTSE 100 group of leading public companies. In Global Support, we provide expert guidance and hands-on support to the Informa Group and Informa’s many business teams. Across tech, finance, legal, corporate development, HR, communications, operations and many other areas, we work collaboratively and flexibly to help our brands serve their customers and help the company succeed. As the Order to Cash (O2C) Global Process Owner (GPO) for SAP , reporting to the Head of Business Process Excellence, you will play a critical role in managing and optimizing end-to-end O2C processes. Your primary focus will be on designing and implementing standardized global processes, ensuring compliance with industry standards, and driving continuous improvement initiatives. In this role, you will collaborate with stakeholders across regions and functions to deliver operational excellence and enhance customer satisfaction. You will focus on SAP processes and the businesses that utilize SAP as their ERP, while working closely with the Oracle-focused O2C GPO to ensure alignment, standardization, and process transformation. This collaboration aims to enhance controls, improve systems, and deliver consistent results across both platforms. You will also support strategic projects, such as implementing a standardized Order Management System and Product Information Management solutions. Additionally, you will play a key role in the integration of newly acquired businesses, working closely with M&A and Integration teams to align processes, manage exceptions, and drive standardization post-integration. Key Accountabilities & Responsibilities: Define, implement, maintain and manage the global O2C process, ensuring standardisation and simplification of processes. Work with the Delivery team to embed process enhancements while working to transform O2C processes ensuring alignment to process standards and policies. Identify opportunities for process improvements, streamline workflows, and implement best practices to drive standardisation, simplification efficiency and effectiveness. Work closely with key stakeholders including the delivery teams, finance, IT, sales, and customer service departments to align processes and ensure seamless integration. Review and enhance key performance indicators (KPIs) and metrics to monitor process performance, analyse data, and report on the effectiveness of the O2C process. Lead change management efforts to ensure smooth adoption of process changes and new technologies within the organization. Ensure O2C processes comply with relevant regulations, standards, and internal policies. Mitigate risks and issues identified by the GPO, Delivery Teams, RACM reviews and Audits associated with the O2C cycle. Collaborate with IT to implement and optimize O2C systems and tools, ensuring they support the global process requirements. Develop and deliver training programmes to ensure key teams and stakeholders understand and adhere to the global O2C processes. Focus on enhancing the customer experience by ensuring timely and accurate order processing, billing, and collections. Lead and participate in O2C-related projects, ensuring timely and successful project delivery in collaboration with the GBS PMO. Minimum Requirements: Bachelor’s degree in a related field. Ideally a qualified accountant (eg ACA, CIMA etc) At least 8 years experience in O2C. Extensive experience in Order to Cash processes, preferably in a global or multinational environment. Proven track record of process optimization and continuous improvement. Highly skilled in coaching and mentoring of non-direct reports with advanced influencing abilities including the ability to lead without direct authority. Knowledge of working in global business environment with sound understanding of global process and transactional flows. Knowledge of dealing with mergers, acquisitions and disposals. Strong analytical skills with the ability to interpret complex data and make data-driven decisions. Excellent communication and interpersonal skills. Proficiency in O2C-related software and ERP systems (e.g., SAP). Knowledge of relevant industry standards and regulations. Ability to work collaboratively as part of a broad multi-functional team. Familiarity with automation and digital transformation initiatives in the O2C domain. Experience with Microsoft Office Suite of applications. Certification in process improvement methodologies (e.g., Six Sigma, Lean) – Preferred not required. This posting will automatically expire on 12/23. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone. Here’s some of what you can expect when you join us: Freedom & flexibility: colleagues rate us highly for the flexibility and trust they receive and most of us balance time in the office with time working remotely. Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks. Broader impact: take up to four days per year to volunteer, with charity match funding available too. Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it’s time for the next step, we encourage and support internal job moves. Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year. A flexible range of personal benefits to choose from, plus company funded private medical cover. A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares. Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more. Recognition for great work, with global awards and kudos programmes. As an international company, the chance to collaborate with teams around the world. We’re not solely focused on a checklist of skills. We champion energy and ambition and look for colleagues who will roll their sleeves up, join in and help make things happen. If it sounds like a match and you have most – although not all – of the skills and experience listed, we welcome your application. At Informa, you’ll find inclusive experiences and environments where all perspectives and backgrounds are welcomed. As part of this approach and our diversity and inclusion commitments, we are also formally an Equal Opportunities Employer. This means we base decisions on relevant qualifications and merit and do not discriminate on the basis of key characteristics and statuses, including all of those protected by law. Ask us or see our website for full information. See how Informa handles your personal data when you apply for a job here . #J-18808-Ljbffr
Global Process Owner - Order to Cash (SAP) employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Global Process Owner - Order to Cash (SAP)
✨Tip Number 1
Familiarize yourself with SAP and O2C processes. Since this role heavily focuses on SAP, having a deep understanding of its functionalities and how they relate to Order to Cash will set you apart from other candidates.
✨Tip Number 2
Highlight your experience in process optimization. Be ready to discuss specific examples where you've successfully streamlined workflows or implemented best practices in previous roles, as this is a key responsibility of the position.
✨Tip Number 3
Showcase your collaboration skills. This role requires working closely with various stakeholders across different functions, so be prepared to share instances where you've effectively collaborated in a multi-functional team environment.
✨Tip Number 4
Demonstrate your analytical abilities. Be ready to discuss how you've used data to drive decisions and improve processes in the past, as strong analytical skills are crucial for monitoring and enhancing O2C performance.
We think you need these skills to ace Global Process Owner - Order to Cash (SAP)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and requirements of the Global Process Owner - Order to Cash (SAP) position. Tailor your application to highlight relevant experiences that align with the job description.
Highlight Relevant Experience: In your CV and cover letter, emphasize your extensive experience in Order to Cash processes, particularly in a global or multinational environment. Provide specific examples of process optimization and continuous improvement initiatives you've led.
Showcase Analytical Skills: Demonstrate your strong analytical skills by including examples of how you've interpreted complex data to make data-driven decisions. This is crucial for the role, so be specific about the tools and methodologies you used.
Communicate Effectively: Since excellent communication and interpersonal skills are essential for this role, ensure your application reflects your ability to collaborate with diverse teams. Use clear and concise language to convey your ideas and experiences.
How to prepare for a job interview at informa PLC
✨Understand the O2C Process
Make sure you have a solid grasp of the Order to Cash process, especially in a global context. Be prepared to discuss your experience with optimizing these processes and how you've implemented best practices in previous roles.
✨Showcase Your Analytical Skills
Highlight your ability to interpret complex data and make data-driven decisions. Prepare examples of how you've used KPIs to monitor process performance and drive improvements in past positions.
✨Demonstrate Collaboration Experience
Since this role involves working closely with various stakeholders, be ready to share specific instances where you've successfully collaborated across departments like finance, IT, and customer service to achieve common goals.
✨Prepare for Change Management Questions
Expect questions about your experience with change management, particularly in adopting new technologies or processes. Share examples of how you've led teams through transitions and ensured smooth adoption of changes.