Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Lead teams to deliver exceptional customer service at major events across Europe.
- Company: Global events company with a focus on innovation and quality.
- Benefits: Competitive salary, travel opportunities, and a dynamic work environment.
- Why this job: Make a real impact in the events industry while enhancing customer experiences.
- Qualifications: Proven B2B customer service experience and strong leadership skills required.
- Other info: Fast-paced role with opportunities for growth and development.
The predicted salary is between 36000 - 60000 £ per year.
A global events company seeks a dynamic Customer Service Manager - Europe to oversee operations across London, Amsterdam, and Istanbul. This pivotal role involves leading teams to deliver exceptional service while implementing quality standards and enhancing customer satisfaction.
The ideal candidate will have proven experience in B2B customer service, strong leadership skills, and the ability to thrive in a fast-paced environment. The position requires regular travel and flexibility in work hours to support on-site events.
Europe Exhibitions: Customer Service Lead employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Europe Exhibitions: Customer Service Lead
✨Tip Number 1
Network like a pro! Reach out to industry contacts on LinkedIn or attend local events. We all know that sometimes it’s not just what you know, but who you know that can land you that dream job.
✨Tip Number 2
Prepare for interviews by researching the company and its events. We want to see you shine, so practice common interview questions and think about how your experience aligns with their needs in customer service.
✨Tip Number 3
Showcase your leadership skills! During interviews, share specific examples of how you've led teams to success in fast-paced environments. We love hearing about real-life experiences that demonstrate your ability to enhance customer satisfaction.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we’re always looking for passionate individuals who are ready to take on exciting challenges in the events industry.
We think you need these skills to ace Europe Exhibitions: Customer Service Lead
Some tips for your application 🫡
Show Your Passion for Customer Service: When writing your application, let us see your enthusiasm for delivering top-notch customer service. Share specific examples of how you've gone above and beyond in previous roles to enhance customer satisfaction.
Highlight Your Leadership Skills: As a Customer Service Lead, we want to know about your leadership experience. Include details about how you've successfully managed teams, resolved conflicts, or implemented quality standards in your past positions.
Tailor Your Application: Make sure to customise your application to fit the role. Use keywords from the job description and relate your experiences directly to the responsibilities mentioned. This shows us that you’ve done your homework and are genuinely interested.
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates regarding your application status.
How to prepare for a job interview at informa PLC
✨Know the Company Inside Out
Before your interview, make sure to research the global events company thoroughly. Understand their values, recent events, and customer service philosophy. This will not only help you answer questions more effectively but also show your genuine interest in the role.
✨Showcase Your Leadership Skills
As a Customer Service Lead, you'll need to demonstrate strong leadership abilities. Prepare examples from your past experiences where you've successfully led a team, resolved conflicts, or improved service quality. Use the STAR method (Situation, Task, Action, Result) to structure your responses.
✨Emphasise Flexibility and Adaptability
Given the nature of the role, it's crucial to highlight your ability to adapt to changing situations. Be ready to discuss how you've managed tight deadlines or unexpected challenges in previous positions, especially in fast-paced environments.
✨Prepare Questions for Them
Interviews are a two-way street! Prepare insightful questions about the company's approach to customer service, team dynamics, and how they measure success. This shows that you're not just interested in the job, but also in how you can contribute to their goals.
