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- Tasks: Support sales and ensure a seamless customer journey at major fintech events.
- Company: Join Informa Festivals, part of a global leader in B2B events.
- Benefits: Flexible work, 25 days leave, private medical cover, and career development.
- Why this job: Make a real impact by enhancing customer experiences at exciting international shows.
- Qualifications: Strong organisational skills and effective communication abilities required.
- Other info: Be part of a vibrant community with social events and volunteering opportunities.
The predicted salary is between 36000 - 60000 £ per year.
As a Customer Success Executive you will support the sales team, ensuring that the customer journey is frictionless for customers at our annual shows in Bangkok and Amsterdam, which between them draw over 11,000 attendees and thousands of companies from across the Fintech ecosystem. This role is critical to ensuring our clients have an excellent experience from start to finish with our world-class event.
Responsibilities
- Client onboarding and education: Guide new sponsors through the show process, ensuring they understand how to maximise their presence at the event; conduct onboarding calls, and lead app demos to increase customer understanding of available resources; manage the Customer Success email communication to ensure timely responses to clients across regions; deliver backend support to maintain accurate and current sponsor information within our networking platform; field and resolve customer questions and inquiries.
- Relationship building and management: Cultivate positive, trust-based relationships with sponsors; deliver proactive communication and conduct regular check-ins to ensure customers have the information they need to be successful at the show; serve as the primary point of contact for new customers for all event needs, to build confidence that they have direct access to someone who can help resolve any issues they may encounter.
- Ensuring customer success: Actively monitor sponsor progress and identify potential issues and areas for improvement; ensure that customer needs are met and share customer feedback with internal teams; liaise with operations, marketing, cx, content, and other teams to ensure customers receive the latest information regarding the show and its policies, procedures, and processes; provide post-show reporting to key clients to assist the Sales team with their retention figures.
- Retention and Growth: Ensure positive relationships extend through the show and handoff to the retention sales team is carefully managed; identify upsell and cross-sell opportunities and communicate to the sales team; analyse customer data and feedback.
Qualifications
- Exceptional organisational skills and ability to prioritise
- Salesforce experience is preferable
- Ability to communicate effectively on the phone, by email, and in person with customers and co-workers
- Strong attention to detail
- Proven ability to initiate and maintain a high volume of activity against a prioritised set of action items
- Familiarity with G Suite, Microsoft Office, and Microsoft Teams (required)
Benefits and About Informa
- Great community: a welcoming culture with in-person and online social events, charity initiatives, diversity and inclusion networks
- Volunteering: up to four days per year with charity match funding available
- Career development: bespoke training and learning, mentoring platforms and on-demand access to thousands of courses
- Time off: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and flexible work options
- Private medical cover and a range of personal benefits
- ShareMatch: opportunity to become an Informa shareholder with free matching shares
- Wellbeing support and employee assistance
- Recognition programs and global collaboration opportunities
Customer Success Executive - Money20/20 (6 month FTC) employer: informa PLC
Contact Detail:
informa PLC Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Success Executive - Money20/20 (6 month FTC)
✨Tip Number 1
Get to know the company inside out! Research Informa Festivals and their events like Money20/20. This will help you tailor your conversations and show genuine interest during interviews.
✨Tip Number 2
Network, network, network! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider info and might even lead to a referral.
✨Tip Number 3
Prepare for the interview by practising common questions related to customer success roles. Think about how you would handle specific scenarios, especially around onboarding and relationship management.
✨Tip Number 4
Don’t forget to follow up after your interview! A quick thank-you email can leave a lasting impression and shows your enthusiasm for the role. And remember, apply through our website for the best chance!
We think you need these skills to ace Customer Success Executive - Money20/20 (6 month FTC)
Some tips for your application 🫡
Tailor Your Application: Make sure to customise your CV and cover letter for the Customer Success Executive role. Highlight your experience in client onboarding and relationship management, as these are key aspects of the job. We want to see how you can make a difference in ensuring a smooth customer journey!
Show Off Your Communication Skills: Since this role involves a lot of interaction with clients, it's essential to demonstrate your communication prowess. Use clear and concise language in your application, and don’t shy away from sharing examples of how you've effectively communicated with customers in the past.
Highlight Your Organisational Skills: As a Customer Success Executive, you'll need to juggle multiple tasks. Make sure to showcase your exceptional organisational skills in your application. Mention any tools or methods you use to stay organised, especially if you have experience with Salesforce or G Suite!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of success. This way, we can easily track your application and ensure it reaches the right people. Plus, it shows you're keen on joining our team at StudySmarter!
How to prepare for a job interview at informa PLC
✨Know the Customer Journey
Familiarise yourself with the entire customer journey for the events in Bangkok and Amsterdam. Understand how sponsors interact with the event from onboarding to post-show follow-ups. This knowledge will help you demonstrate your ability to ensure a frictionless experience during the interview.
✨Showcase Your Communication Skills
Prepare to discuss your communication style and provide examples of how you've effectively engaged with clients in the past. Since this role involves a lot of interaction via phone, email, and in person, being able to articulate your approach to building relationships will be key.
✨Highlight Organisational Skills
Be ready to share specific examples of how you've managed multiple tasks or projects simultaneously. The role requires exceptional organisational skills, so demonstrating your ability to prioritise and manage time effectively will set you apart.
✨Understand the Importance of Feedback
Discuss how you’ve used customer feedback to improve processes or services in previous roles. This shows that you value customer success and are proactive in identifying areas for improvement, which is crucial for this position.
