Taylor & Francis is seeking an experienced Customer Service Specialist to serve as the primary contact for strategic accounts, ensuring first-time resolution and high customer satisfaction. The role requires proactive engagement, complex queries handling, and collaboration with commercial teams in a hybrid UK-based setup.
The ideal candidate will have strong SAP/Salesforce proficiency, excellent communication skills, and a solid background in achieving KPI/SLA targets while maintaining accuracy
#J-18808-Ljbffr
Strategic Account Customer Service Specialist (Hybrid UK) in Colchester employer: Informa PLC
Informa PLC is an exceptional employer that fosters a collaborative and innovative work culture, particularly for the Global Tax Process & Automation Lead role. With opportunities for professional growth and development, employees benefit from a dynamic environment that encourages automation and regulatory advancements. The flexibility of working in London or Colchester enhances work-life balance, making it an attractive place for those seeking meaningful and rewarding employment.
