Awards Operations Executive (6 month FTC) in City of Westminster

This role will be based in our 5HP, London Victoria office. The Awards Operations executive role is a pivotal role in facilitating the smooth day-to-day running of the Awards Engagement team. It involves processing and maintaining datasets, refining and implementing processes and working with multiple teams to help the Awards team deliver world class service to LIONS Awards customers. As an Awards Operations Executive, you will be responsible for managing trackers and processes that help the Awards Team excel. Your focus will be on processing data, supporting database maintenance, and ensuring the integrity of our data systems. You will play a key role in monitoring performance metrics, producing regular reports, and serving as a point of contact for technical issues. With strong Excel/Google Sheets skills and experience in Administration and/or Operations, you will work quickly and efficiently to maintain data integrity, deliver reports, and facilitate data requests across teams. This is a detail-oriented role requiring self-sufficiency, technical aptitude, and the ability to remain composed under pressure while supporting the overall customer experience for LIONS Awards.

Responsibilities

• Maintain Festival progress trackers and performance dashboards for lead generation, account engagement, and query handling.
• Conduct basic data analysis and produce regular reports to support decision-making processes.
• Serve as the point of contact with the development team; identify bugs and suggest improvements for internal processes and customer experience.
• Coordinate with finance on customer queries regarding sanctions, invoices, and payment issues.
• Become an expert on our Awards entry system, website, and resources to facilitate improvements.
• Contribute to the development of technology (SalesForce, Microsoft Office, and internal network) that supports team success.
• Coordinate and deliver on-site Awards activities to enhance the overall customer experience.
• Process and verify large quantities of data while maintaining data integrity.
• Facilitate data requests across teams and provide timely insights.
• Manage seasonal staff to ensure on-site success and business-wide reporting.

Qualifications

• Operational experience: Previous proven experience in either business operations (ideally for a sales or account management team) or admin support.
• Data processing: Experience processing large quantities of data, verifying information, and updating document formats; experience with CRM systems is ideal.
• Technical proficiency: Able to understand spreadsheets and manipulate them to find answers quickly, including using formulas, pivot tables, V Lookups, Index Search, etc.
• Organisational skills: Highly organised with superior project management capability.
• Attention to detail: Eagle-eyed, pragmatic, and detail-oriented.
• Time management: Strong ability to stick to deadlines.
• Relationship building: Able to build strong relationships with colleagues and stakeholders at all levels.
• Composure: Patient, calm, and composed under pressure.
• Communication: Excellent written English free from spelling or grammar errors.
• Teamwork: Collaborative, open-minded, and willing to draw on others' expertise.

LIONS is the global platform that champions creativity and marketing effectiveness for growth. We help businesses grow through creative marketing that matters. We know that creativity can and should be applied across the full marketing mix. Creativity is an impactful business driver - and when it's integrated with a culture of effectiveness, it's a competitive advantage. Backed by over 150 years of experience and evidence, Cannes Lions, WARC, Effie, Contagious and Acuity provides the global marketing industry with the definitive benchmarks, intelligence, training and tailored advice needed to grow. LIONS is part of Informa Festivals. Marking an exciting new chapter in B2B events, Informa Festivals brings some of the world's most influential creative, technology and business festivals together. We're combining prestigious events like Cannes Lions, Black Hat, Money20/20, GDC, and London Tech Week with cutting-edge marketing intelligence platforms and advisory services to deliver unmissable experiences and insights. Our festival-led approach reimagines traditional B2B events, creating powerful, immersive experiences that drive innovation and industry advancement. Building on decades of expertise and powered by Informa's international reach, we're shaping the next generation of business festivals. We're part of Informa, a global business with a network of trusted brands in specialist markets across more than 30 countries, and a member of the FTSE 100 who are #3 in Glassdoor's Best Places to Work 2025 UK list. We believe that great things happen when people connect face-to-face. That's why we work in-person with each other, or with customers and partners, three days a week or more. When you're not spending time together in one of our offices or other workplaces - like at an Informa event - you get the flexibility and support to work from home or remotely. We work hard to make sure Life at Informa is rewarding, supportive and enjoyable for everyone.

Benefits

• Great community: a welcoming culture with in-person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on-demand access to thousands of courses on LinkedIn Learning. When it's time for the next step, we encourage and support internal job moves.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.