Head of Content & Publishing Operations in City of London

Do you want to develop your career and make an impact in the fast-growth, fast-moving B2B technology space? At Informa TechTarget, you’ll collaborate and grow alongside some of the industry’s most respected experts. You’ll work with leading brands and be exposed to world-shaping innovations. You’ll apply your energy and intellect to helping clients be faster to market and faster to revenue. We’re a vibrant community of world-class practitioners – over 2000 colleagues strong – with offices in 19 locations around the world.

This role is based in our 240 Blackfriars, London office. Are you ready to lead a dynamic, high‑performing team that drives excellence in content creation, delivery, and strategy? We’re looking for an experienced leader to take ownership of our global content operations, ensuring efficiency, quality, and innovation across editing, design, translation, platform usability, multimedia, and more. This is a unique opportunity to shape the future of content operations and make a tangible impact on our business.

As the Head of Content & Publishing Operations, you will lead a global team of experts across multiple disciplines, including editing, design, translation, platform usability, and multimedia. Your mission will be to develop and execute a strategic vision that maximizes efficiency, enhances content quality, and drives revenue growth.

• Build and Lead a High‑Performing Team: Develop a world‑class content operations team with expertise across key areas. Recruit, mentor, and empower colleagues to achieve their full potential. Foster a culture of engagement, collaboration, and continuous improvement. Ensure role profiles are up‑to‑date and aligned with career development pathways.
• Optimize Content Production Processes: Own and refine content production workflows, platforms, and best practices. Collaborate with senior stakeholders to design and implement efficient systems. Ensure consistency, quality, timeliness, and cost‑effectiveness across all Omdia products and services.
• Drive Strategic Initiatives: Partner with leaders in consulting, syndicated research, marketing, and platform teams to advance key content‑related projects. Plan and manage budgets, ensuring effective use of tools, technology, and vendors. Develop data‑driven business cases to support investment decisions, leveraging resource planning and capacity forecasting.
• Shape the Long‑Term Vision: Define the strategic direction of the team, aligned with business priorities and emerging technologies. Advance operational maturity and implement strategies for risk and incident management.
• Deliver Insights and Reporting: Build and maintain a robust KPI ecosystem to monitor performance and inform decision‑making. Develop dashboards, resource planning models, and operational metrics to drive continuous improvement.

In this role, you’ll deliver impactful outputs that drive business success, including:

• Strategic plans that align with mid‑ and long‑term business goals.
• Tangible KPIs and goals that translate strategy into action.
• Performance dashboards to monitor operational effectiveness.
• Resource planning and capacity forecasting models.
• Talent retention and engagement strategies.
• Business requirements documentation for technology platforms and vendors.
• Operational metrics and analysis reports to support continuous improvement.

We’re looking for a leader with the following skills and expertise:

• Leadership & Team Development: Proven ability to lead, manage, and develop high‑performing teams, fostering collaboration and growth.
• Operational Expertise: In‑depth understanding of business processes and technologies to deliver high‑quality research efficiently.
• Project Management: Strong organizational skills with a track record of managing complex projects, meeting deadlines, and exceeding stakeholder expectations.
• Presentation & Communication: Exceptional presentation skills, executive presence, and the ability to communicate effectively across diverse groups.
• Data Literacy: Advanced analytical skills and the ability to leverage data for strategic decision‑making.

To excel in this role, you’ll bring:

• Content Operations Expertise: A proven track record in designing, implementing, and evolving content production and publishing processes.
• Technical Proficiency: Experience with content management systems, analytics tools, and exposure to AI‑enabled solutions in content operations.
• Industry Knowledge: Familiarity with the technology market intelligence sector, including a deep understanding of research processes and methodologies.
• Stakeholder Engagement: Confidence in interacting with senior stakeholders, both internally and externally, to drive collaboration and alignment.
• Team Leadership: Demonstrated expertise in managing teams and working within matrix structures to achieve business goals.

We believe that great things happen when people connect face‑to‑face. That’s why we work in‑person with each other, or with customers and partners, three days a week or more. When you’re not spending time together in one of our offices or other workplaces – like at an Informa event – you get the flexibility and support to work from home or remotely.

Our benefits include:

• Great community: a welcoming culture with in‑person and online social events, our fantastic Walk the World charity day and active diversity and inclusion networks.
• Broader impact: take up to four days per year to volunteer, with charity match funding available too.
• Career opportunity: the opportunity to develop your career with bespoke training and learning, mentoring platforms and on‑demand access to thousands of courses on LinkedIn Learning.
• Time out: 25 days annual leave, rising to 27 days after two years, plus a birthday leave day and the chance to work from (almost!) anywhere for up to four weeks a year.
• A flexible range of personal benefits to choose from, plus company funded private medical cover.
• A ShareMatch scheme that allows you to become an Informa shareholder with free matching shares.
• Strong wellbeing support through EAP assistance, mental health first aiders, a healthy living subsidy, access to health apps and more.
• Recognition for great work, with global awards and kudos programmes.
• As an international company, the chance to collaborate with teams around the world.